Super Dispatch is not responsible for the payment of your orders.
For payment issues and concerns please contact the broker you received the load through.
To prevent delay of payment from a broker we recommend using Super Dispatch to send an invoice directly to the broker after marking the load as delivered. Certain brokers may not pay you for an order that has not been marked as delivered and invoiced through Super Dispatch!
To send an invoice from your Carrier TMS click on the "Delivered" tab to see the loads completed.
By clicking "Options" a drop down will be revealed allowing you to click "Send Invoice"
If you need to add more recipients you'll be able to do so from this screen. Once ready click "Send". The broker will receive the invoice immediately.
The order will then move to the "Billed" tab if you need to access the order any time before the broker pays you. Once the broker pays you, they will mark it on their end as paid and it will move to your "Paid" tab.
QUICK TIP: It's very important you change the status of the order to delivered before you send an invoice. If your driver uses the app properly, the status of the order will automatically be updated via the mobile app. If an issue caused them not to use the app, the status of the load can be changed manually. Read this article to learn how to manually mark the load as delivered.
Please contact support at 816-974-7002 for more help!