Car hauling often requires "terminal" parking for cars that can't make the journey from Point A to Point B with the exact driver. A Terminal is where you leave a car at a "Drop Off" location for another driver to pick up for the next leg of the journey. We have added a "terminal" feature for dispatchers to keep track of terminal cars and split loads easier.
Our new feature allows you to:
Create "terminal" profiles that you drop cars off at often
Add and remove as many drop-off points as you need between pickup and delivery
View where the car is when it's in a terminal
Create terminal profile:
In the "Settings" page of your profile which can be found by clicking your business name, you will find the "Terminals" tab between General Settings and Driver App.
This is where you will add and save a terminal name and location to add to loads in the future.
This is also where you find and delete Terminals you have already added.
Once you have found the Terminals tab, you can click "Add Terminal" to create a terminal and add the necessary information. The information in this section will appear to your driver, so he or she knows where to drop the vehicle load. This screen has the Terminal name, location, and contact person.
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Add Terminal Drop-Offs to a Load
When you have created an order and created your terminals, you can add terminal stops along the route of a load by clicking OPTIONS --> ADD TERMINAL.
Then there will be a new window with terminals you created that you can choose from and add to the load. You can add as many terminals as you need.
Once they've been added, the terminal drop-off will show up as a mid-way point on the load preview:
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Removing Terminal Drop-Offs for a load
Once you have added a terminal to a load, you can remove it in OPTIONS in the same way you added it:
You can only remove terminals in order from the final delivery drop-off.
This means that if you have two terminals in between Pick Up and Drop Off (Pick Up --> Terminal 1 --> Terminal 2 --> Drop Off) in a load but you want to remove Terminal 1, you have to delete both terminals and then add Terminal 2 back.
If you want to delete only Terminal 2, you can delete Terminal 2.
You can not remove a terminal if the car has already been delivered.
You'll need to carefully add the correct terminals to a load and mark them as delivered.
You can not add two of the same terminal to the same load.
This is to avoid duplication and confusion. If there is a reason you would need to add the same terminal to a load, let us know in the support chat.
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View where all your terminal cars are:
When your load is currently in a terminal, it will show up in the new "In Terminal" tab next to "New Load:"
You can also see any information about the terminals of a load if you click on "Load ID" and scroll until you see "Activity:"
If you want to search by each Terminal (to see how many cars you have in each), you can do that by pressing the "all terminals" button in the search bar of your dashboard and sort by a specific terminal:
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What does the driver need to know?
If a driver is doing the first leg of the load, he will notice everything is the same. He will only see the FIRST LEG of the trip. The dispatcher's first terminal will look like the driver's drop-off location.
There will be a difference when he finishes his inspection and moves to drop it off officially. The driver's phone screen is going to look like this:
There will be no customer signature because a customer will probably be available at the Terminal Drop-Off location.
How do inspections work in terminals?
We do not have a feature for Terminal Drivers to add separate inspection photos and a BOL. Make sure your Pick Up drivers are making very thorough inspections before picking up the vehicles. All the photos and damage markings AFTER pick up will be displayed as DELIVERY photos and damages. We do not recommend adding additional photos and damage markings for terminal orders.
Watch this helpful walk-through video for Terminals if you have more questions: