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My driver does not see the order on their mobile app. How can I fix this?
My driver does not see the order on their mobile app. How can I fix this?

If your driver doesn't see a load on their mobile app it may be because the load still needs to be assigned to the driver.

Updated over a week ago


After you accept a load offer, you must assign the order to the appropriate driver for the driver to see it on his/her mobile app. This can be done from the email or text link if you accepted that way or from your Super Dispatch Carrier TMS. 

To assign the load from your Carrier TMS click the "Loads" tab on the sidebar.

The "New Load" tab will have all unassigned loads. The number next to it indicates how  many need to be assigned.


Click on the "Assign" drop down to reveal your current active drivers available and select the appropriate driver's name.

The driver you just assigned a load to will receive a notification like the one below on their phone from Super Dispatch saying they received a new order! They will now be able to see all the load details and can now process the load using Super Dispatch!

Please contact support at 816-974-7002 if you are still having trouble seeing the load in question.  We are here to help!

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