As a dispatcher, you can change the status of any order via dashboard.
Click on "Orders".
Find the order and click "Edit".
Click on the "Status" drop down menu and select new, picked up, or delivered.
Click "Save Order".
QUICK TIP: Your drivers can NOT change the status of an order from their mobile app. All changes that you make to the order via dashboard will update on the driver's app. This is a great way to correct any mistakes that your driver makes on the mobile app.
QUICK TIP: The status of orders that are archived or deleted will not change!
Please contact support at 816-974-7002 for more help!