Shippers and Brokers have customers who need to get order updates and often it results in endless emails and phone calls. Now, Shipper TMS users can provide exceptional customer service to their customers by providing access to Customer Portal. Users of Customer Portal can create and submit orders, track, download proof of delivery and reports anytime. 

Statuses:

There are currently 5 status tabs in the Customer Portal:
[Customer Portal status] = [Shipper TMS status]

  1. Submitted = New, Posted to LB, Declined
  2. Scheduled = Pending, Accepted
  3. Picked up = Picked up
  4. Delivered = Delivered, Invoiced, Paid
  5. Completed = Archived

Functionalities:

Create, Submit and View orders
Filter orders
Search
Download BOLs
Download Reports
Bulk create order with .csv file
Shared notes
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How to get access to Customer Portal?

In order to get access to Customer Portal, please contact your account manager or customer service representative. 

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