Due to the spread of COVID-19, Super Dispatch has taken special precautions for our carriers by creating a Touchless Signature system within the Super Dispatch mobile app. This will allow your customers to sign off on orders without touching your device. We hope this can be a productive step in limiting the spread of the COVID-19 virus while on the job and keeping carriers and customers safe!
After you have completed your inspection for the order in the app and clicked
Continue to Pick-up/Delivery Signature, you will come to the signature page. Click
2. Enter the phone number of the receiving customer and click
Send Vehicle Inspection:
3. You will then get a confirmation page where you can choose to
Resend Vehicle Inspection or
Close the page:
*NOTE* If you close the page before the customer has signed, the order will show a stamp that says "Touchless Signature Pending". Once the customer has completed signing, their signature will automatically update in the order
4. The customer will then receive an SMS message with a link:
5. Clicking the link will take them to the Online BOL for the order. After they have thoroughly checked the BOL by scrolling down the page, they will click
6. Ask the customer to fill our their
Full Name, sign for the order and click
7. They will then receive a confirmation the order was successfully signed for:
8. Once the load has been signed, go back to the signature page and you will see confirmation of the
Mark As Picked Up and you're good to go!
If you have any questions or comments about our Touchless Signature system, please send us a message at [email protected] or give us a call at 816-974-7002. Stay safe out there!