Approved Carrier status is designed for shippers who want to monitor carrier compliance independently. Inside the Shipper TMS, the shipper can see if the carrier is a "Verified Carrier," meaning that the carrier has been verified by Super Dispatch to have an active USDOT authority, W-9, and Cargo Insurance. All those documents are available within the carrier profile to review. However, if the shipper would like to monitor the carrier's status manually, Approved carrier status can help.
Approved Carrier: This checkbox adds an "Approved" label to the carrier's profile. It's just a simple label that could help the shipper differentiate carriers they have verified, onboarded, and/or have done business with.
Can Instantly Book Carrier: This checkbox adds a "Can Instantly Book" label to the carrier's profile and allows the carrier to instantly book loads posted by the shipper in the Super Loadboard. Learn more HERE.
Insurance Certificate Holder: This checkbox adds a "Certificate Holder" label to indicate that the shipper is listed as a certificate holder in the carrier's insurance policy. Shippers can also set an expiration date and upload the insurance certificate for internal purposes. When the insurance expiration date passes "Expired Insurance" label is added to prevent sending load offers to carriers with expired insurance.
Blocklist: This checkbox adds a "Blocklist" label to indicate an outstanding issue with that carrier. It also does not allow the carrier to book or request any loads inside the Super Loadboard.
For companies with internal compliance teams:
Suppose the shipper has a compliance team or designated person responsible for all carrier vetting/onboarding questions. In that case, there is an option to remove user permission from dispatchers to change the carrier profile. Only the compliance team can make changes to the carrier's profile.
If "Update Carrier Profile" user permission is unchecked, dispatchers can NOT:
Send any load offers to carriers without Approved status
Send any load offer to carriers with Blocklisted status
Send any load offers to carriers with Expired Insurance status
Add/remove carrier profile statuses such as Approved, Can Instantly Book Carrier, Certificate Holder, Blocklisted, etc.
add/remove Custom External ID field value
add/remove Internal Attachments. View only.
Add/remove Internal Notes. View only.
In order to change the user permissions for dispatchers, don't hesitate to get in touch with your Customer Success Manager or customer service representative via chat on the right corner of your screen.
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