Are you logging into your CTMS website but the email on file is not the one you would prefer? Maybe you want to swap your password out for something else? There is a way to change this! First, go ahead and get logged into the account you are wanting to change. This does mean you will need the old login credentials first before you can edit.

Once you are logged in, you can go ahead and click on the Profile icon in the very bottom left:

You are going to want to click on Dispatcher Profile. Now that you are in here, you will see your Dispatcher info in a box. If you hover your mouse over the information, a pencil icon will appear:

If you click on that, you can swap out your account's name, phone number, and email address. And that's how you change your CTMS login email!

NOTE: If you happen to get this message:

...this means that this email is associated with another company. If you are no longer with that company, please contact support and we can fix this for you. If you are still with that company, your email does need to be unique across our entire system. You will need to use a different email in order to change it.

In addition, there is a Change Password option at the bottom of the box. You can change out your login password here instead of having to log out and click Forgot Password. This way, you can stay logged in and will help save you time!

If you have any more questions, please reach out to support by clicking the chat icon or call us at 816-974-7002, ext. 1. We'll be happy to help!

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