In order to successfully mark a load as Picked Up or Delivered with the mobile app, you will need to complete the last step in the process of inspecting the vehicle, which is to collect a signature certifying that the inspection is accurate.
In this article, we will cover all the options for signatures you may see in the mobile app at this step in the process.
Due to the spread of COVID-19, Super Dispatch has taken special precautions for our carriers by creating a Touchless Signature system within the Super Dispatch mobile app. This will allow your customers to sign off on orders without ever having to touch your personal device. We hope this can be a productive step in limiting the spread of the COVID-19 virus while on the job, and keep carriers and customers safe!
Add Customer Signature
To Add Customer Signature follow these steps:
Tap Add Customer Signature
Have the customer tap Review Inspection, this way, they are able to review the Inspection before signing.
Then, have the customer enter their name and draw their signature in the box below.
Mark as Customer Not Available
Before an order status can be changed to Picked Up or Delivered, the app is designed to require a Driver to obtain a Customer Signature after Inspection (as is standard practice in the Car Hauling Industry for customer Proof of Inspection).
However, oftentimes a Customer Signature cannot be obtained because either there is no other person at the location (i.e. "night drop") or there is no authorized representative to provide such a signature (i.e. "auction security").
Therefore, by pressing the red "Customer Not Available" button, a driver can at least acknowledge for all parties what actually occurred - rather than having to make a note somewhere. And if this button is pressed, a "Customer Not Available" red stamp appears in the Customer Signature area on the app - as well as on the BOL - for the rest of the order's life cycle.
If you do not see this option, it is because the option has been disabled via the Driver App Settings in the Carrier TMS. Read more here.
Subject to Inspection
"Subject to Inspection" or "STI" is an option that dispatchers are allowed to switch off or on for drivers.
This button appears during the delivery process, below "Customer Signature":
This was added as a part of the CarsArrive compliant inspection process (read more about this here) but it is available for all orders if the dispatcher would like to use it.
What is STI?
Subject To Inspection is a delivery-only option that allows the delivery customer additional days to inspect the car, because any damages may not be immediately obvious.
This is a benefit for drivers who deliver cars for new car dealers and especially for auto auctions. Drivers may also use it for after-hours delivery when there is no customer to sign.
Where to enable / disable STI
Log into the main page of your dashboard on the computer, where your orders are located.
In the upper right hand side of the screen, click the button labeled "settings."
Click "Driver App" in the menu on the left hand side of the screen.
This is where you can check the box to enable or disable this feature:
Then click save. This will now be reflected for all orders in the app.
If you have any questions, please chat with us! Click the orange chat button in the lower right hand corner of the screen.