The Ratings feature in Super Dispatch is very new and still under development. There are several upcoming improvements coming up that will make the experience much better for Carriers and Shippers. We need your help to understand more about what's important to you when it comes to ratings. If you wish to leave feedback for our product team, please submit this form. Thank you!
To rate, an accepted load offer between carrier and shipper is required.
What happens after I submit a rating?
Positive rating will be published immediately to be seen by all Super Dispatch users.
Negative rating will remain in publicly visible Pending status for a 10-day waiting period before full details of the rating are revealed to all Super Dispatch users.
After a rating has been submitted/edited, the rating receiver will receive an email and in-product notifications about it.
Who can rate Carriers?
Any Shipper TMS user with the Permission "Update Carrier Profile" can rate Carriers.
By default, this is any user with the user roles Admin or Dispatcher in Shipper TMS.
Who can rate Shippers?
Owner Operators: Can rate Shippers by default from either the Super Dispatch Carrier TMS or the Mobile App. This is enabled by default if the dispatcher/driver account is Active.
Fleet Dispatchers: Are allowed to Rate by default via the Carrier TMS.
Fleet Drivers: Companies that signed up for Super Dispatch prior to November 16, 2021, and have 2 or more active drivers will NOT have the ability to Add or Edit ratings by default.
Drivers of the companies that signed up for Super Dispatch after November 16, 2021, will have the ability to Add or Edit ratings by default.
Driver permission to manage ratings can be managed in the Driver App section of the Settings page inside the Carrier TMS.
Can I update my Rating after I've resolved an issue with the Carrier/Shipper?
Yes! You can edit your Rating at any time by navigating to the Carrier/Shipper's Profile and clicking on the ✏️ Edit Icon in the Ratings section of the profile. You can also Delete your rating.
How are rating percentages calculated?
Each Positive ratings give ONE point. Negative ratings give ZERO points.
Overall Rating Percent counts as: Number of Positive Ratings➗ Total Number of Ratings = Overall Percentage.
If you have any questions about Ratings on Super Dispatch or need assistance with anything else, please give our Support Team a shout by clicking the chat icon in the lower right hand corner of the screen! Thanks for using Super Dispatch! 👋