Introduction
Ratings on Super Dispatch are essential for fostering trust and transparency between Shippers and Carriers. This guide covers how the rating systems work, who can rate, how ratings are calculated, and how to dispute negative ratings.
What Are Ratings?
Ratings allow Shippers and Carriers to evaluate each other after completing a load. They help other users make informed decisions about partnerships and improve transparency on the marketplace. Super Dispatch’s rating system is designed to reflect the quality and reliability of users on the platform.
How to Rate a Shipper
Below, we will show you how to rate a Shipper in Carrier TMS:
Note: Carriers who are not verified will be unable to leave ratings for others or respond to negative ratings they receive. Verification ensures accountability and full access to these features.
Step 1: Navigate to the Shipper’s Profile
Go to the loads page in the Carrier TMS or Mobile App.
Click on the Shipper’s name to access their profile.
Step 2: Rate the Shipper
Click the “Rate Shipper” button.
Select a rating, choose applicable reasons, and add comments (max 280 characters).
Step 3: Submit the Rating
Click “Submit.”
Positive ratings are published immediately, while negative ratings remain in a pending status for 10 days.
How to Rate a Carrier
Below, we will show you how to rate a Carrier in Shipper TMS:
Note: Shippers who are not verified will be unable to leave ratings or respond to negative ratings on their profile. Verification is required to enable these features and maintain credibility.
Step 1: Navigate to the Carrier’s Profile
In Shipper TMS, access the Carrier’s profile from the Carrier Management section.
Step 2: Rate the Carrier
Click “Rate Carrier.”
Select a rating, choose applicable reasons, and add comments (max 280 characters).
Step 3: Submit the Rating
Click “Submit.”
Positive ratings are published immediately, while negative ratings remain in a pending status for 10 days.
Who Can Rate?
Below, we will go over which user types have the ability to rate inside both Carrier TMS, Shipper TMS, and the Driver App.
Shippers:
Any user with the “Update Carrier Profile” permission in Shipper TMS (default for Admins and Dispatchers).
Carriers:
Owner Operators: Can rate Shippers by default from the Carrier TMS or Mobile App.
Fleet Dispatchers: Can rate by default in the Carrier TMS.
Fleet Drivers: Permissions depend on the company’s signup date and driver settings. Admins can manage driver rating permissions in the Driver App section of Carrier TMS.
Can I Update My Rating?
Yes! Ratings can be edited or deleted anytime by navigating to the Carrier or Shipper’s profile and clicking the Edit icon in the Ratings section.
How to Dispute a Negative Rating
Below, we will walk you through how to Dispute a Negative Rating:
Step 1: Contact Arbitration
Email [email protected] to initiate the dispute process.
Step 2: Provide Required Information
Submit the following details:
Your contact information.
The company name or USDOT in question.
The load ID associated with the dispute.
Dispatch Sheet and/or BOL.
Supporting evidence (e.g., text messages, screenshots).
A description of the issue.
Step 3: Allow for Review
The Arbitration team will review your submission within 10 business days. You’ll receive an email with the outcome.
Tips for Disputing Ratings
Provide Evidence: Strong documentation improves your chances.
Use the Pending Period: Take advantage of the 10-day waiting period to resolve issues directly.
Avoid Retaliation: Retaliatory ratings harm marketplace trust and are discouraged.
Need Help?
If you have questions or need assistance with Ratings or anything else on Super Dispatch, please contact our support team. You can reach us via email at [email protected], or click on the chat icon in the bottom right-hand corner of your screen to start a conversation. We’re here to help and look forward to assisting you!