In the Shipper TMS, there are four User Roles for Admins to choose for each user. Those User Roles are:

  • Admin (Administrator)

  • Dispatcher

  • Sales

  • Accounting

By default, when a new user is created, and a User Role is selected, that User Role has a set of default User Permissions, which will control what actions a certain user can take within your Super Dispatch Shipper TMS account. Let's go over those permissions below.

Admin (Administrator)

Admins or Administrators have complete access to perform any actions available in Shipper TMS.

Dispatcher:

Dispatchers have the following permissions set by default:

  1. Order - Create, read, update or delete any order

  2. Order payment - Update order payment information (payment terms, notes, method, amount, reference number)

  3. Order price - Update order price and broker fee

  4. Send offer - Send a load offer to a carrier

  5. Cancel offer - Cancel sent offer

  6. Cancel order - Cancel order

  7. Send customer invoice - Send customer invoice

  8. Archive order - Archive order

  9. Unarchive order - Unarchive order

  10. Mark as inactive order - Mark order as inactive (i.e., delete order)

  11. Restore inactive order - Restore inactive order (i.e., restore deleted order)

  12. Manually mark as accepted - Manually mark an order as accepted

  13. Manually mark as picked up - Manually mark an order as picked up

  14. Manually mark as delivered - Manually mark an order as delivered

  15. Rollback manual status change - Rollback manual status change

  16. Update carrier profile - Update carrier profile in carrier management form

  17. Update company profile - Update company profile

  18. Report generation - Generate reports

  19. Customer management - Manage customer profile

Sales:

  1. Order - Create, read, and update any order

  2. Order payment - Update order payment information (payment terms, notes, method, amount, reference number)

  3. Order price - Update order price and broker fee

Accounting:

  1. Order - Read or update any order

  2. Order payment - Update order payment information (payment terms, notes, method, amount, reference number)

  3. Order price - Update order price and broker fee

  4. Send customer invoice - Send customer invoice

  5. Mark as paid - Mark the order as paid

  6. Mark as customer paid - Mark the order as the customer paid

If you have questions about User Roles, User Permissions, or anything else Super Dispatch, don't hesitate to contact our Support Team by clicking the chat icon in the lower right corner of your screen! We are happy to help! 👋 😎

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