Verified Carrier - Unacceptable Documents | Super Dispatch Help Center

For step-by-step instructions on becoming a verified carrier and what acceptable documentation looks like please read this help article: https://support.superdispatch.com/en/articles/3112938-how-do-i-become-a-verified-carrier

Our compliance team receives many hundreds of documents per day regarding the Verified Carrier program at Super Dispatch. This article is intended as a guide to inform you of what is not acceptable for the three categories of W9, USDOT Certificate, & Cargo Insurance.

DOT/MC Certificate of Authority:

Sometimes carriers will submit documents from the FMCSA that are not their letter of authority or give them authority to operate. Some examples of these are:

Notice how none of these examples state anything about the carrier’s authority being granted. If you'd like to know which document to upload, please refer to this article.

COI:

Bad insurance is usually because of two things: the insurance is expired (or the carrier has not updated us with their current insurance), or cargo coverage is not listed. In the examples below you will notice that nowhere is any form of cargo coverage listed:

Carriers may also submit their insurance ID cards, you may be familiar with these if you drive in the United States. These contain information about your vehicle insurance that will be crucial if you get in an accident BUT they do not state anything about cargo coverage and as such they are invalid:

W9:

Finally, there is the FORM W9. It is the easiest to obtain & fill out of all three (blank W9s can be found through the IRS: https://www.irs.gov/pub/irs-pdf/fw9.pdf ). There isn't much to check when it comes to vetting W9s but the most common mistake carriers make in submitting them is not signing & dating the document:

If you have any questions, please contact our Support team at 816-974-7002 ext 1 or click the chat bubble in the lower right-hand corner of the page.