Effective September 1st 2022, Super Dispatch has a new policy for our verification process for new and/or unverified carriers. Upon sign up, new carriers will be given limited access to the Super Loadboard. This means that new carriers will be able to view loads on the Super Loadboard, but will NOT be able to request loads until our Compliance department has reviewed your Verified Carrier application.
Upon submission of your documents, your account will be marked as Pending until our Compliance team has approved your submission. This process can take anywhere from 1-2 business days depending on the accuracy of the documents you submit to become a Verified Carrier.
Once approved, you can start requesting loads right away! If your account is still not verified, you will be able to request loads ONLY if the shipper you are requesting from has marked you Approved from their account. The shipper can also mark you Preferred, which means that in addition to requesting/bidding on that shipper’s loads, you can also utilize the Book Now instant booking feature.
Frequently asked questions:
How do I know if I become Verified?
Carrier will receive an email notification and will see the Verified badge inside the Profile section of the Carrier TMS.
What can I do while my documents are being reviewed?
While Super Dispatch is reviewing the submitted documents, carriers in Pending Status have limited access to the Super Loadboard. You can search Super Loadboard but, Unverified and Pending Carriers will not be able to request loads from any shippers while in Pending verification status.
How long does it take for Super Dispatch to review documents?
On average it takes up to 5 business days to review and verify the documents, depending on the accuracy of the documents submitted.
Can Support tell me when I will be Verified?
Unfortunately, our Support Team cannot provide information on when Verified Carrier applications in Pending status will be approved, but if there are any issues with your application, our Compliance Team will reach out right away. You'll also receive a notification by email and inside Super Dispatch Carrier TMS and Mobile App.
Please allow up to 3-5 business days for our Quality Compliance department to process your request. If you have any questions or concerns about your verification, feel free to shoot our Support team an email at [email protected]. Please note that our Support Team will not be able to provide any updates or ETAs of applications in Pending Status.
Thanks again for being a trusted carrier on our platform!
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