Currently, Super Dispatch does not have an automated system in place for disputing negative ratings given by carriers and shippers in the Super Dispatch marketplace.
However, we do have a small team that handles these disputes manually if and when they do arise. If you feel you have been given a rating unjustly and would like our team to review it, please email our support team at [email protected]. From there, we will send you a form to fill out asking for the following information:
Your contact information
The Company name or DOT in question
The load ID associated with the dispute
Dispatch Sheet and/or BOL for the load
Any supporting evidence (text messages, screenshots, billing statements etc.)
Description of the issue
Once all of this information is submitted to our team, please allow 3-4 weeks for our Compliance/Arbitration team to review this dispute request. Once the dispute is completed, you will receive an email from our team informing you of the decision.
Please take the following into account:
Not all rating disputes submitted will be removed. Super Dispatch reserves the right to keep any ratings submitted based on available evidence. Please provide as much documentation as possible for your submission to help strengthen your case. Disputes submitted without the requested information above are less likely to be removed from the platform
Please use the 10-day pending period as an opportunity to have the rating giver remove the rating themselves. Super Dispatch provides a 10-day pending window before ratings and rating comments go live. You have this amount of time to mediate the issue with your customer directly before the rating goes live and is posted to your account. Please utilize this time period so you can avoid having to submit a dispute.
Ratings are often retaliatory. Many companies choose to rate each other in retaliation for receiving a negative rating, or for other disagreements between parties. Please take into consideration that retaliatory ratings are frowned upon in the industry, and only lead to more issues in the future. Super Dispatch's marketplace is built on trust, and rating companies in a retaliatory manner does not build trust in the marketplace.
Super Dispatch strives to foster a healthy marketplace environment that is fair, open, and honest, and builds trust in the marketplace. Together with these ideals in mind, we can avoid having disputes and disagreements, and can continue working together to build healthy business relationships, get paid on time, and MOVE CARS FASTER!
If you would like to learn more about our ratings system, please review the following help articles:
Ratings feature in Super Dispatch