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How To Change Your Company Email In Carrier TMS
How To Change Your Company Email In Carrier TMS

How to change the email on your BOLs, where your load offers and company notifications are going.

Updated over a month ago

Introduction

Hello, and welcome to another super support article! In this guide, we’ll walk you through the simple steps to update your company email in Carrier TMS. Whether you’ve recently changed your email address or need to update it for administrative purposes, we’ve got you covered. Keep reading to learn how to make this change quickly and ensure you stay connected with your business operations without any hiccups!


What is a Company Email?

Your company's email address has many purposes. It will...

  • Direct where your load offers are sent. Those with access to this email can accept offers and assign drivers on behalf of the company.

  • Appear on your bills of lading. Your customers will have this email as a point of contact.

  • Direct where your company notifications go, such as load notices on pickup and delivery.

  • Direct any important information regarding your active subscription. If you are paying for the system, any situations about billing will be sent here.

NOTE: The company email is separate from your ability to log into the website and mobile app. Changing the company email will not effect any users' logins.


How to Change your Company Email

If you are wanting to change this email, you will want to log into the website. From there, click the company icon in the bottom left, the Carrier Profile:

Once in the Carrier Profile, you will want to click on the Contact Info tab on the left:

The email field found here is going to be your company's representative email address. Replace the current email with any email you wish, then click Save once you are done.


Updating Email For Invoices

You can easily update your billing information in Carrier TMS to change the email address displayed on your invoices. The details entered in the billing info section—such as your name, email, and phone number—will appear beneath the "Total Due" on each carrier invoice. After making these changes, you'll need to regenerate the invoice to ensure the updated billing contacts are accurately reflected. This keeps your invoices up-to-date with the correct information.

  1. To change this click on the profile Icon then, Carrier Profile

  2. Then click on Billing Info

  3. From here you can update your Name, Phone Number, and Email


Conclusion

Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We're here to help and look forward to assisting you! 🚚

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