Introduction
Hello, and welcome to another super support article! In this guide, we’ll walk you through the simple steps to update your company email in Carrier TMS. Whether you’ve recently changed your email address or need to update it for administrative purposes, we’ve got you covered. Keep reading to learn how to make this change quickly and ensure you stay connected with your business operations without any hiccups!
What is a Company Email?
Your company's email address has many purposes. It will...
Direct where your load offers are sent. Those with access to this email can accept offers and assign drivers on behalf of the company.
Appear on your bills of lading. Your customers will have this email as a point of contact.
Direct where your company notifications go, such as load notices on pickup and delivery.
Direct any important information regarding your active subscription. If you are paying for the system, any situations about billing will be sent here.
NOTE: The company email is separate from your ability to log into the website and mobile app. Changing the company email will not effect any users' logins.
How to Change your Company Email
If you are wanting to change this email, you will want to log into the website. From there, click the company icon in the bottom left, the Carrier Profile:
Once in the Carrier Profile, you will want to click on the Contact Info tab on the left:
The email field found here is going to be your company's representative email address. Replace the current email with any email you wish, then click Save once you are done.
Updating Email For Invoices
You can easily update your billing information in Carrier TMS to change the email address displayed on your invoices. The details entered in the billing info section—such as your name, email, and phone number—will appear beneath the "Total Due" on each carrier invoice. After making these changes, you'll need to regenerate the invoice to ensure the updated billing contacts are accurately reflected. This keeps your invoices up-to-date with the correct information.
How to Update Your Billing Information in Carrier TMS
Follow these steps to update your billing details, including your name, phone number, and email address:
Step 1: Log Into Your Account
Open the Carrier TMS website and log in using your credentials.
Step 2: Navigate to the Carrier Profile
In the bottom-left corner of your screen, click on the Profile Icon.
From the dropdown menu, select Carrier Profile.
Step 3: Access the Billing Info Tab
Once inside the Carrier Profile, click on the Billing Info tab.
Step 4: Update Your Billing Details
Update your Name, Phone Number, and Email Address as needed.
Step 5: Save Changes
After making the necessary updates, click the Save button to apply your changes.
Need Help?
If you have any questions or need further assistance, please contact our support team. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!
Conclusion
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We're here to help and look forward to assisting you! 🚚