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SuperPay - Error: Failed to submit the form. Failed to load moov.js
SuperPay - Error: Failed to submit the form. Failed to load moov.js

What is this error and why am I receiving it when attempting to verify my bank account?

Updated over a week ago

We understand that our customers have operations all over the world, but due to financial regulation and platform compliance, SuperPay is not accessible to users in some locations.


The following countries are restricted from using SuperPay via our payment processor Moov.io.

  • Belarus

  • Bosnia & Herzegovina

  • Bulgaria

  • Croatia

  • Germany

  • Poland

  • Russian Federation

  • Turkey

  • Ukraine

You may also see this error displayed like this when verifying micro-deposits:

If you are in any of the above locations and need to get set up with SuperPay, or if you have additional questions, comments, or feedback please chat with Super Support inside Super Dispatch, call us at 815-974-7002, or email [email protected].

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