How Does a SuperPay Load Work?

Once you have completed the SuperPay Onboarding process by verifying your business details and bank account, you will see a new Payment Method when you are creating an order in the Shipper TMS.

When selected, you can also specify the estimated payment term SuperPay will be distributed:

Once the order is saved, you should see a colorful logo next to the Carrier Price:

With SuperPay, the lifecycle of a carrier payment closely follows the usual lifecycle of an order. As transport related events are recorded in Super Dispatch by your carriers, payment events are subsequently triggered on your behalf so that you are able to pay your carrier at the soonest possible moment after delivery. As the carrier updates the order throughout the transport process, SuperPay will trigger the necessary even related to the payment process without any need for intervention on your part.

Below is a high-level diagram of SuperPay's flow of funds:

The SuperPay payment process starts as soon as the Carrier has Delivered the order using Super Dispatch.

Shipper’s Bank Account is debited in the amount of the Total Carrier Price of the SuperPay order. You will also see an event in the Activity Log called SuperPay Charge Initiated:

This means that SuperPay has debited the connected bank account, and the debit transaction is processing.

This initial debit transaction will take up to two business days to complete. Once the debit transaction is completed, you will see an update in the Activity Log of the Shipper TMS which will confirm that the debit transaction is complete, SuperPay Charged.

When SuperPay terms are 5 Business Days or longer, the SuperPay automatically schedules two dates for the following events: Charge Scheduled and Deposit Expected.

Shipper’s Bank Account is debited in the amount of the Total Carrier Price of the SuperPay order on the date shown in the Charge Scheduled field. You will also see an event in the Activity Log called SuperPay Charge Initiated.

This means that SuperPay has debited the connected bank account, and the debit transaction is processing.

This initial debit transaction will take up to two business days to complete. Once the debit transaction is completed, you will see an update in the Activity Log of the Shipper TMS which will confirm that the debit transaction is complete, SuperPay Charged.

When the Carrier has Delivered the SuperPay order, one of two events will follow via automation:

If the Payment Initiated status appears after Delivered status, this means that the payment to the Carrier is scheduled to be deposited on the 3rd business day after the delivery day or on the date shown in the Deposit Expected field. Carrier can see the Expected date inside the order that shows the date of the deposit into their bank account.

There may be some cases where a Carrier passed Digital Delivery Verification and the payment to the carrier was initiated automatically, but the shipper still needs to put the payment on hold. As the Shipper, there is a two business day Arbitration Period which allows you to place a Carrier’s payment on hold, even after the payment has been scheduled via Digital Delivery Verification.

After placing a payment on hold, the payment to the carrier will need to be manually initiated once you have resolved any issues which caused the hold. See below for more.

If a payment is ever put on hold, regardless of Digital Delivery Verification failure by the carrier, OR if you manually put the payment on hold, then you will need to manually Resume Payment to the carrier once you have verified delivery as necessary.

To manually initiate payment, click the Resume Payment button. You can do this from the Order Details view, or the Orders card view.

Order Details View:

Order List View:

If you have any questions about the SuperPay process, you can certainly contact Super Dispatch support by clicking on the chat line in the bottom right or call us at (816)974-7002, ext 1!