All Collections
SuperPay
SuperPay for Shippers
Shipper TMS - All About SuperPay Statuses & Activity Log Events
Shipper TMS - All About SuperPay Statuses & Activity Log Events

Lean about all the insightful SuperPay statuses and Activity Log Events which give you and your carriers full payments transparency.

Updated over a week ago

Sections


Just like Orders, Payments also have unique and insightful statuses which can help you understand where you are in the SuperPay payment process. In this article, we will cover both SuperPay Statuses and SuperPay events which are logged in the Active Log within an order in the Shipper TMS.

SuperPay Status Flags:

SuperPay Charged

SuperPay has debited the connected bank account, and the debit transaction is processing. This status is shown after the load is marked as Delivered by the Carrier.

Note: Digital Delivery Verification is NOT required for Super Dispatch to charge the Shipper. The Shipper will always be charged regardless of how the status is changed to Delivered.

Payment Initiated

Payment to the Carrier has been initiated.

If you see this status immediately after the Carrier has delivered the load, then this means that the payment to the Carrier has been scheduled to be paid on the 3rd business day from the time the order was marked as delivered. If at any time you see this status immediately after delivery, you may place the payment on hold within the 2 business days from when the load was delivered. Delivered date doesn't count as a business day.

Payment on Hold

Payment to the Carrier has been placed on hold manually by the Shipper, or automatically due to a failed step of Digital Delivery Verification.

Paid

Payment transaction to the Carrier has been completed successfully. Once the carrier has received payment, all SuperPay orders will update to Paid status automatically.

Payment Failed

⚠️ Please contact Super Dispatch Support in the event this occurs.

Payment transaction has failed.

SuperPay Activity Log Events

SuperPay Charge Initiated

SuperPay has debited the connected bank account, and the debit transaction is processing. This status is shown after the load is marked as Delivered by the Carrier.

SuperPay Failed

Please contact Super Dispatch Support in the event this occurs.

SuperPay Charged

SuperPay has successfully debited the connected bank account, and the transaction is complete. SuperPay is holding the funds. This status is shown after the charge to the Shipper is completed and processed.

Carrier payment will be initiated

Payment transaction to the Carrier has been scheduled. This means that the ACH transfer to the Carrier’s connected checking account has been scheduled to initiate, but has NOT yet been initiated.

Carrier payment is processing and expected

Payment transaction to the Carrier has been initiated. This means that the ACH transfer to the Carrier’s connected checking account has been started and is processing.

Carrier Paid

Payment transaction to the Carrier has been completed successfully.

Payment on Hold

Payment has been put on hold because the carrier did not meet Digital Delivery Verification requirements, or the payment was held manually.

Payment Failed

Please contact Super Dispatch Support in the event this occurs.

Payment transaction to the Carrier has failed.


If you have any questions, comments, or feedback about the SuperPay process, you can certainly contact Super Dispatch support by clicking on the chat line in the bottom right or call us at (816)974-7002.

Did this answer your question?