Introduction
Digital Delivery Verification is a system of automated checks designed for loads dispatched with SuperPay Payment Terms. It ensures that carriers perform pickup and delivery inspections accurately, obtain required signatures, and complete these tasks at the correct locations. This system enables shippers to automatically initiate carrier payments after delivery.
Why Is Digital Delivery Verification Needed?
Digital Delivery Verification streamlines your delivery verification process, reducing the need for hands-on monitoring of every order. It ensures a smoother workflow for shippers by automating standard verification checks, allowing payments to carriers to proceed seamlessly.
However, some checks—like odometer readings or specific carrier requirements—may fall outside the scope of Digital Delivery Verification. For such cases, shippers can manually place payments on hold during the two-business-day arbitration window.
Note: Digital Delivery Verification is exclusively available for loads dispatched using the SuperPay Payment method.
How Does Digital Delivery Verification Work?
When you create an order with the SuperPay Payment method:
The inspection type defaults to Advanced + Digital Delivery Verification and cannot be changed.
As the carrier processes the load, the following checks are completed:
Verification Checks
Driver Location: Must be within a one-mile radius of the pickup or delivery address.
Vehicle Photo Inspection: Requires six photos at both pickup and delivery locations.
Vehicle VIN Scan: Drivers must scan the vehicle’s VIN at both pickup and delivery.
Signatures: Drivers must collect signatures at pickup and delivery locations, within the one-mile radius.
Damage Report: No new damages should be marked during delivery.
If any of these conditions are unmet, the payment status will update to Payment On Hold, requiring manual initiation by the shipper.
How Do Special Features Affect Digital Delivery Verification?
Touchless Signature, Subject to Inspection (STI), and Customer Not Available
STI or Customer Not Available: Payments will be placed On Hold and require manual initiation.
Touchless Signature: Payments will also be placed On Hold when this feature is used.
These tools are designed for flexibility, but shippers must manually verify the delivery before initiating payment.
Warning Notifications to Carriers
Carriers are shown warnings when actions may cause payments to be placed On Hold. These notifications guide them to meet verification requirements.
Manually Initiating Payment
If a payment is placed On Hold, shippers must manually initiate the payment after verifying delivery.
How to Initiate Payment:
1. Go to the order’s Details Page in Shipper TMS.
2. Click the Initiate Payment button.
This step ensures that payment is completed once delivery is confirmed.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!