SuperPay orders have the following inspection requirements:

  1. GPS Location must be on and active on the drivers device at the time of Pickup and Delivery inspection.

  2. The driver must scan the VIN in order to begin the pickup and delivery inspections.

  3. The driver must inspect the vehicle with 6 photos within a 1 mile radius of both the Pickup and Delivery locations.

  4. The Driver must collect and obtain signatures in person, and within a 1 mile radius of both the Pickup and Delivery locations.

  5. The Driver must update the status of the load after completing the inspection within a 1 mile radius of the Pickup and Delivery locations.

In the event your payment for a SuperPay order is placed on hold, you can view the precise reason in both the Carrier TMS and the Driver App.

Read More About On Hold Status Here


If you have any questions about the SuperPay process you can certainly contact Super Dispatch support by clicking on the chat line in the bottom right or call us at (816)974-7002, ext 1!

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