As a Carrier, you will have visibility on any and all payment statuses available for any SuperPay Order that you have accepted or booked. These statuses will allow you and your company to know exactly what is going on with your payment, and allow you to quickly and efficiently resolve any issues that may arise. We’ll cover those Payment Statuses below!

As the load moves through it's cycle, you will see updates about the status of the payment. We'll cover the terms you will see as it moves forward:

Carrier Payment will be initiated on:

  • This means that the Payment to the connected bank account has been scheduled. SuperPay will run checks to make sure there are no missing inspection requirements which may hold a payment. It will make sure all inspection photos are properly accounted for and were taken in the proper location, will verify that signatures are present, take note of any damages marked, and that the money is ready to be sent.

Payment is processing and expected on:

  • This status will give you visibility on when payment is estimated to be received in the account by the date provided. (This is estimated based on the business days available for the transaction to complete)

Payment received on:

  • This means that the Payment to the Carrier’s connected checking account is completed.

Payment On Hold:

  • There are many reasons as to why the payment could have been put on hold. The specific reason can be viewed by simply by hovering over the grey, circular i symbol to the right of the tag. Learn how to view On How Reasons Here

  • You can also contact the shipper directly to see if there is any action they need from you as the carrier.

Shipper put Payment on Hold

If you have any questions about the SuperPay process, you can certainly contact Super Dispatch support by clicking on the chat line in the bottom right or call us at (816)974-7002, ext 1!

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