How to Cancel Your Subscription on Super Dispatch
In this guide, we’ll show you how to cancel your Super Dispatch subscription. Whether it’s due to a change in your business or personal circumstances, we’re here to help you through the process.
Step-by-Step Guide:
Below, we will walk you through the steps of canceling your subscription!
Step 1: Log Into Your Account
Log into your Super Dispatch account on the website.
Step 2: Contact Customer Support
Locate the Customer Support bubble on the side of your screen and select Billing.
Step 3: Request Cancellation
Choose I want to cancel my account subscription.
Step 4: Provide Your Information
Enter your USDOT number in the chat to help us locate your account.
Step 5: Confirm Cancellation
Once your request is processed, your subscription will be canceled, and you will receive a confirmation email.
You will continue to have access to your account until the end of the current billing cycle.
FAQs
Below, we are going to cover some frequently asked questions!
Can I Cancel My Subscription at Any Time?
Yes, you can cancel your subscription at any time before the renewal date.
Canceling in advance ensures you will not be charged for the next billing cycle.
Can I Get a Refund if I Cancel My Subscription?
New Paying Sign-Up: You have a 24-hour window from the time of sign-up to request a full refund if you decide the service isn’t the right fit for you.
Previously Paying Customers (Upgraded Service): If you request cancellation within 24 hours of an upgrade, we can issue a credit to be applied to future charges. However, refunds will not be issued to customers remaining on a paid plan.
What Happens After I Cancel?
Once your subscription is canceled, you will retain access to your account until the end of the current billing cycle.
After the account is deactivated, you can still access the mobile app and loadboard.
You can also reactivate your subscription at any time by logging into the website and selecting Reactivate Subscription.
Why Can’t I See the Option to Cancel?
If you are on the free plan, there is no subscription to cancel, as you are not being charged.
You can choose to delete your account by going to Profile > Company Name > Delete Driver Account in the mobile app.
If you are on a Carrier TMS subscription plan, you must contact Customer Support to cancel your subscription. This can be done via chat, phone, or email at [email protected]. Please note, deactivating drivers does not cancel your subscription, and you will still be charged unless you request cancellation.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!