Introduction
A micro-transaction is a small financial verification process to ensure your bank account is correctly set up to work with SuperPay in Super Dispatch. These transactions are managed through a secure, third-party payments provider.
To verify your bank account, the system sends three micro-transactions. These small deposits and a withdrawal confirm that your bank account is compatible with SuperPay.
Setting up SuperPay
To get started with SuperPay, follow these steps:
Step 1: Access Your Carrier Profile
Log in to your Carrier TMS.
Navigate to your Carrier Profile.
Step 2: Open the SuperPay Tab
Go to the SuperPay section within your profile.
Click on Set Up SuperPay to begin the process.
Step 3: Provide Business Information
You’ll be prompted to enter the following details:
Business Name
EIN (Employment Identification Number)
Routing and Account Number
Once you’ve completed this step, the system will send a series of micro-transactions to your bank account to verify the information.
How to Verify Micro-Transactions
Below, we will walk you through How to Verify Micro-Transactions:
Step 1: Wait for the Micro-Transactions to Arrive
Micro-transactions will appear in your bank account within 1-2 business days.
The transactions include two small deposits followed by a withdrawal of the combined amount.
Important Note: The Verify Bank Account button will remain disabled until the transactions appear in your account. The Support Team cannot expedite this process or provide the transaction amounts.
Step 2: Locate the Transactions
Once the transactions appear in your bank account, record the exact amounts listed.
Step 3: Enter the Transaction Amounts
Navigate to the SuperPay verification section in your Carrier Profile within Carrier TMS.
Enter the transaction amounts precisely as they appear in your bank account.
Step 4: Verify Your Account
After entering the amounts, click Verify Bank Account.
If successful, your account will be marked as Verified.
Troubleshooting and Validation Errors
If your submission fails, remember:
You have two attempts to submit the correct amounts.
If both attempts are unsuccessful, contact Super Dispatch Customer Support for further assistance.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!