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Carrier TMS - Carrier Performance Metrics
Carrier TMS - Carrier Performance Metrics

This article will explain how our new performance indicators for carriers works

Updated this week


Hello and welcome to Super Dispatch! If this is your first visit to our Help Center, I'd like to personally extend a warm welcome to our platform. Today, we will be discussing Carrier Performance Metrics within Carrier TMS. These metrics are designed to provide valuable insights to dispatchers, shippers, and brokers about driver performance when completing inspections using the Driver App. Please review the information below to understand how these metrics can benefit your company!

What Are Performance Metrics?

Carrier performance indicators will be broken down into the following categories:

  • ETA Provided: % of loads for which the assigned driver shared the Pickup/Delivery ETA. This calculation also considers all delivered loads from the carrier

  • Late Cancellation Rate: % of accepted loads carrier canceled within 24 hours of the pickup time. Cancellations that occur within 2 hours of booking aren’t counted. Additionally, cancellations due to “Unit Not Ready” or “Unknown Inoperable Vehicle” will be excluded from the metric calculation. It’s crucial for Carriers to provide accurate and truthful reasons for any cancellations. Brokers and Shippers have visibility over these cancellation reasons and may dispute them if the information provided is inaccurate.

  • Photos Taken On-Site Rate: % of loads (w/ Advanced Inspection) that have all required photos at pickup and delivery, all geotagged within the geofenced area (see more info here) This calculation is based only on delivered loads with advanced inspection:


You will see color variations based on how well you're performing.

Green: Top Performer

Yellow: Average

Red: Can Improve

View Performance Metrics

To view your performance indicators (from the Carrier TMS), select the profile button on the bottom left corner of the screen, and then select Overview!

From there, you will see your Companies performance indicators listed:

Note: You have to be a Verified carrier on the Super Dispatch platform to have access to these metrics (more info here)

Verified Carrier

If you are not a verified Carrier, or are a Drive Away/ Tow company this is what your screen will look like 👇


Performance indicators will only be available once we have collected enough data for your loads to be able to give you accurate results. All verified carriers that have accepted or delivered at least 1 load in the last 60 days will have their performance metrics calculated, and these metrics are calculated based on all loads accepted or delivered by your carrier in the last 60 days:


Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We're here to help and look forward to assisting you! 🚚

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