Introduction
Miscommunication between carriers and shippers can slow down the booking process and create unnecessary complications. With Super Dispatch, you can display the dispatcher’s contact information on loads, ensuring carriers connect directly with the right person. This guide will walk you through setting up and utilizing this feature.
Why Display Dispatcher Contact Information?
By including the dispatcher’s contact information on load details, carriers can avoid contacting the wrong department or individual. This reduces confusion, streamlines communication, and helps move cars faster!
How to Add a Dispatcher’s Contact Information
This section will guide you through setting up dispatcher profiles and enabling their contact information to appear on load details. By following these steps, you can ensure seamless communication between carriers and your team.
Step 1: Access the Manage Users Section
Log into your Shipper TMS account.
Navigate to the Manage Users section.
Step 2: Add a New Dispatcher
Click on Add User in the Manage Users section.
Fill out the dispatcher’s profile information, including:
Name
Email
Phone Number
Step 3: Enable Contact Information for Carriers
Check the box that says Display user contact info to carriers.
Click Save to finalize the dispatcher’s profile.
Where Will the Dispatcher’s Contact Information Appear?
Once the dispatcher’s profile is created and the setting is enabled, their contact information will automatically populate in the following locations:
Load Details Inside Super Loadboard
Carriers can view the dispatcher’s name, email, and phone number directly in the load details.
Load Offer Page
When carriers view a specific load offer, they’ll see the dispatcher’s contact details for direct communication.
Loads List in Carrier TMS
Dispatchers’ contact info will appear in the loads list, making it easier for carriers to identify the right point of contact.
Load Details Page in Carrier TMS
Carriers can see dispatcher contact information in the detailed view of a load.
Dispatch Sheet for the Load
The dispatcher’s details will be included on the dispatch sheet for easy reference.
Benefits of Displaying Dispatcher Contact Information
Improved Communication: Carriers connect directly with the dispatcher responsible for the load, reducing unnecessary calls.
Faster Booking: Streamlined communication speeds up the booking process.
Reduced Errors: Eliminates confusion and miscommunication by ensuring the right person is contacted every time.
Need Help?
If you have any questions or need assistance setting up this feature, our support team is here to help. You can reach us via email at [email protected], or click on the chat icon in the bottom right-hand corner of your screen to start a conversation. We look forward to assisting you!