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Carrier TMS: Refund Policy
Carrier TMS: Refund Policy

This article will describe our refund policy for our Carrier TMS in full detail.

Updated over a week ago

At Super Dispatch, we value our customers and understand that circumstances can change unexpectedly. We believe in delivering exceptional service, and to ensure fairness and transparency, we have developed a cancellation policy that aims to accommodate our customers while maintaining the integrity of our services. In this article, we will outline Super Dispatch's cancellation policy, which focuses on providing peace of mind to our valued customers.


Timely requests for Refund and Cancellations

Customers are eligible for a refund if they request cancellation of a newly signed-up service within 24 hours, excluding weekends and holidays.

  • For example, if a customer upgrades to the premium plan on a Friday afternoon, they have until Monday at noon to request a cancellation and refund of the charge. Beyond this stipulated timeframe, refunds will not be processed.

Transitioning from a Free to Paid Plan

Another essential condition for refund eligibility is that customers must have been on a free plan before requesting the refund and cancellation. If a customer has previously been a paying customer and then chooses to upgrade their plan, they will not be eligible for a full refund. Instead, they will receive a credit that can be applied to future usage.

  • For instance, if a customer has been on a 2-driver plan and has been paying for it for the last six months, they would not receive a refund for the upgrade. In such cases, only a credit applicable to future service usage will be offered.

Returning to a Free Plan Post- Cancellation

To qualify for a refund, it is mandatory that the customer returns to a free plan after their cancellation request is processed Refunds will not be issued to customers who intend to remain on a paid plan

  • An example of this would be if a customer signs up for a 3-driver plan and later requests a refund for 2 drivers, intending to continue with the owner-operator plan. In that case, they will not be eligible for a refund as they will remain on a paid plan that can have credits applied once drivers have been deactivated from the plan.

While we strive to adhere to our refund policy, certain cases may warrant further consideration. If you have any questions about this article, feel free to contact Support at 816-974-7002 or click Contact us on the website or App to start a Support chat!

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