Introduction
At Super Dispatch, our customers are at the heart of everything we do. We understand that situations can change unexpectedly, and we’re committed to providing exceptional service that meets your needs every step of the way. To ensure fairness, transparency, and flexibility, we’ve developed a cancellation policy that not only upholds the integrity of our services but also prioritizes your peace of mind.
Refunds
If a customer reaches out within the first 24 hours (excluding weekends or holidays) to request a refund and cancel their subscription, or if they previously attempted to cancel but encountered issues resulting in additional charges, it’s crucial to respond promptly and clearly. We will process the refund and ensure the subscription is canceled properly to avoid further charges.
Super Dispatch does not provide refunds due to lack of use. When you sign up for a subscription, the fee grants you full access to all the features of Carrier TMS, regardless of how frequently you use it. The service is available to you throughout your subscription period, ensuring you can access it whenever needed.
We understand things can change, and we always aim to help our customers. However, our policy is designed to be fair and consistent for everyone. Before signing up, we encourage customers to think about what they need from the service and take advantage of all the tools and resources available on the Carrier TMS platform to get the most out of their subscription.
Note: If you have any questions or concerns about your subscription, our Support team is here to assist you and provide guidance on how to make the most of our services. We appreciate your understanding and thank you for choosing Super Dispatch.
Timely Requests
Customers can get a refund if they cancel a newly purchased service within 24 hours of signing up, not counting weekends or holidays.
Example: If you upgrade to the premium plan on a Friday afternoon, you have until Monday at noon to cancel and get a refund. This gives you enough time to decide, even if a weekend or holiday is involved.
Note: After the 24-hour window, refunds are not available. This policy ensures fairness for everyone while still giving you a reasonable chance to change your mind. If you need help or have questions, our Support team is here for you.
Transitioning from a Free to Paid Plan
To be eligible for a refund, customers must have been using the free plan before signing up for a paid service. If you were already paying for a plan and then decided to upgrade, you won’t be able to get a full refund. Instead, you’ll receive a credit for future use.
Example: If you’ve been on a 2-driver plan and paying for six months, you won’t qualify for a refund when upgrading. In this case, you’ll get a credit that can be used for future Super Dispatch services. This ensures our refund policy is fair while recognizing your loyalty to the platform.
Returning to a Free Plan Post- Cancellation
To get a refund, you must switch back to the free plan after your cancellation request is processed. Refunds won’t be given if you plan to stay on any paid plan.
Example: If you sign up for a 3-driver plan and request a refund for 2 drivers but plan to stay on the owner-operator plan, you won’t qualify for a refund. Instead, you’ll get a credit for future bills once the extra drivers are removed from your plan.
Conclusion
While we are committed to upholding our refund policy, we understand that certain situations may require further consideration. If you have any questions about this policy or need additional clarification, please don’t hesitate to contact our Support team. You can reach us at 816-974-7002 or by clicking the "Contact Us" option on our website or app to start a chat with our Support team. We’re here to help!