Sending Password Reset Email
Picture this: your driver is out on the road, preparing for their pickup inspection, and suddenly, they're unable to access the app. It's a scenario you'd definitely prefer to prevent, isn't it?
Fortunately, Dispatchers have the power to swiftly address this by sending a Reset Password Email to their drivers, right from within Carrier TMS. Dive into our detailed guide below to discover how to quickly and effectively extend this vital support to your drivers!
Logging in to Carrier TMS
The first thing you're going to want to do is make sure you're logged into the website. To do so, please head on over to SuperDispatch.com and login.
Drivers Tab
After successfully logging in, your next step is to head over to the 'Drivers Tab' within Carrier TMS to proceed.
Upon selecting the 'Drivers' option, you'll be welcomed by the following screen. Simply choose the driver you intend to send the email to and then click on "Reset Password" to initiate the process.
Important Tip: It's wise to inform the driver about the specific email address the reset link will be sent to. Many drivers have multiple accounts, so clarifying this can prevent confusion and ensure a smoother process. Always remember, clear communication is key! Once you have clicked on 'Reset Password' you will be greeted with a message at the bottom of the screen letting you know it has been sent.
From here just check in with the driver, and make sure they have received the email successfully!
Closing
And that's all there is to it, as easy as 1-2-3! A quick note: your driver should make sure to click on the most recent email they receive, as previous attempts may result in an error. Also, be aware there's a 10-minute waiting period between each email. If needed, once this time has passed, you can send another email.
Should you encounter any issues or have further questions, please feel free to contact our support team. We're available at [email protected] from Monday to Friday, 7 AM to 7 PM CST. Wishing you a wonderful day ahead!