Introduction
Welcome to seamless integration and elevated efficiency! We’re excited to introduce the Super Dispatch Chrome Extension, specifically designed to enhance your experience on BATS.
This Chrome Extension allows you to synchronize dispatch details, track shipments, and communicate effortlessly, all within the familiar interface of BATS. Let’s explore how to set up and use this feature to streamline your workflow.
Setting Up Super Dispatch: Connection
Below we are going to go over Setting Up Super Dispatch: Connection:
Step 1: Add the Extension
• Click here to add the Super Dispatch: Connection Extension to Google Chrome.
Step 2: Install the Extension
Click Add to Chrome to start the installation process.
Step 3: Confirm Installation
Select Add Extension to complete the setup.
Posting/Unposting From BATS
Step 1: Log Into BATS
Navigate to BATS and log in to your account.
Step 2: Access Orders
Click on Orders from the main menu.
Step 3: Log Into Super Dispatch
On the right-hand side of the screen, click the button prompting you to log in to Super Dispatch.
This will redirect you to Shipper TMS. Log in using your Shipper TMS credentials.
Step 4: Post to Super LoadBoard
Once logged into Shipper TMS, return to BATS and click Post to Super LoadBoard to post your load directly to the Super LoadBoard.
Step 5: Track Your Order
You can monitor the status of your order through the panel on the right-hand side of BATS. Click the hyperlink to view the order directly in Shipper TMS.
Step 6: Unpost From Super LoadBoard
To remove the load, click Unpost From Super LoadBoard.
Status Changes
Pending Status: When a carrier requests the load and you, as the shipper, accept the request, the status in BATS will update to Pending.
Accepted Status: Once the carrier accepts the load offer, the status will change to Accepted.
Pickup/Delivery Updates: BATS users can view updates on Pickup and Delivery ETAs, as well as the driver’s most recent location.
Troubleshooting
Below, we will go over Troubleshooting steps:
Option 1: Reaccept Permissions
When prompted by Chrome, click Accept Permissions.
Return to your CRM, and the Super Dispatch order information should now appear in the UI.
Option 2: Reinstall the Extension
If reaccepting permissions doesn’t resolve the issue, remove the extension from Chrome, re-download it, and follow the setup instructions above.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!