Introduction
We’re sorry to hear that you’re considering canceling your subscription to Shipper TMS. We’ve designed this platform with a range of tools to support and streamline your logistics operations, including access to verified carriers, real-time GPS tracking, and competitive pricing recommendations. However, if you’ve decided that cancellation is the best step, this guide will walk you through the process.
Features You’ll Be Leaving Behind
By canceling your Shipper TMS subscription, you’ll lose access to:
Managing shipments from order to payment in one unified platform.
The Verified Carrier Network, connecting you with thousands of trusted carriers.
Real-time GPS tracking for load status and location.
Market-based pricing recommendations for optimized load pricing.
Contract Shipper Cancellation
If you still wish to cancel, please follow the steps below to complete the process:
Step 1: Review Your Contract:
Check your contract for obligations or penalties related to early termination.
Step 2: Contact Customer Support:
To begin the cancellation, reach out to our Customer Support team by email or phone. Provide your account details and reason for cancellation.
Step 3: Complete the Steps:
Our team will guide you through final steps, including settling balances and reviewing any potential early termination fees.
Note: We recommend emailing us for Shipper cancellations, as a dedicated team member manages these requests. Calling will redirect you to email for further assistance. Emailing allows us to provide detailed information on billing and data retention.
Step 4: Billing Information
Once your Shipper TMS cancellation is finalized:
Any remaining billing matters will be addressed promptly.
Depending on your billing cycle, you may receive a final invoice covering any outstanding charges.
For prepaid longer-term plans, review our refund policy to check eligibility for prorated refunds.
Note: If you have questions about your final bill, our support team is available to help. We can be reached by phone at +1 (816) 974-7002. Or at [email protected].
Month-to-Month Shipper Cancelation
If you signed up through the “Try for Free” option on SuperDispatch.com, please ensure all shipments are completed and dues are settled before canceling. This will help ensure a smooth transition.
Follow these steps to cancel your subscription:
Step 1: Log into Shipper TMS
Go to your Shipper TMS account.
Step 2: Access Subscription Details
Click on the Profile Icon in the bottom left corner of the screen
Step 3: Subscription Details
Select Subscription Details from the menu.
Step 4: Locate the Cancellation Option
Click Cancel Subscription under Plan.
Follow the on-screen instructions.
Step 4: Confirm Cancellation
After canceling, you’ll receive a confirmation email indicating your cancellation has been processed.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at [email protected], or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!