Load Offers FAQ

Antonio Hickman avatar Jake MacDonald avatar
11 articles in this collection
Written by Antonio Hickman and Jake MacDonald

Requesting vs Booking Loads on the Loadboard

What is the difference between the Request button and the Book Now button when looking at the loadboard?
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Written by Jake MacDonald
Updated over a week ago

How do I get paid for this load?

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Written by Antonio Hickman
Updated over a week ago

The order was cancelled mid-delivery by the broker and resent. How do I access the resent load details?

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Written by Antonio Hickman
Updated over a week ago

My driver archived/deleted an order. Where can I find it?

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Written by Antonio Hickman
Updated over a week ago

My driver does not see the order on his/her mobile app. How can I fix this?

If your driver doesn't see a load on his/her mobile app it may be because the load still needs to be assigned to the driver.
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Written by Antonio Hickman
Updated over a week ago

Do I have to pay for the Super Dispatch app and Carrier TMS?

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Written by Antonio Hickman
Updated over a week ago

Where can I find the signatures and view the BOL from the dashboard?

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Written by Antonio Hickman
Updated over a week ago

How do I prevent my driver from seeing the payment?

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Written by Antonio Hickman
Updated over a week ago

Multiple people (owner, dispatcher) need to access the Super Dispatch CTMS dashboard. How do we set them up?

Add additional users to your Super Dispatch Carrier TMS Dashboard
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Written by Antonio Hickman
Updated over a week ago

I can't see the Pickup/Delivery location on my Mobile App or Dashboard. How do I edit or access this information?

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Written by Antonio Hickman
Updated over a week ago

How do I add an Invoice ID?

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Written by Antonio Hickman
Updated over a week ago