Everything Dispatch: Carrier TMS

Help and How-To: Orders, Trips, GPS, Contacts, Drivers, Reports, QB, Settings, Edit Profile

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74 articles in this collection
Written by Far Chinberdiev, Bek Abdullayev, Vin Yuldashev and 7 others

How to Import a CarsArrive Order via PDF

How to move a PDF dispatch sheet from CarsArrive over into the Super Dispatch CTMS

Written by Jake MacDonald
Updated over a week ago

How To Change Your Dispatcher's Password in the Carrier TMS

This article will explain how to reset your dispatcher's credentials

Written by Joe Thornton
Updated over a week ago

How to Import a CarsArrive Order with the Google Extension

How to use the Super Dispatch Importer with CarsArrive and the Super Dispatch CTMS

Written by Jake MacDonald
Updated over a week ago

How to Rate a Shipper on Super Dispatch

Read below to learn how to rate the Shippers you work with on Super Dispatch via the Carrier TMS

Written by Ben Hargis
Updated over a week ago

How to Edit Load Alert Notifications

Want email notifications but not texts, or vice versa? This is how to manage where your notifications are going.

Written by Jake MacDonald
Updated over a week ago

Changing out your Dispatcher Email and Password

Do you want to change out your dispatcher account email? Your CTMS login email? Your password you use?

Written by Jake MacDonald
Updated over a week ago

Getting Started with The Carrier TMS

How to Change ACH Info in the Carrier TMS

This article will show you where to change your ACH Bank Information

Written by Mac Van Leuvan
Updated over a week ago

How to Contact Super Dispatch

Need help? Say hello!!

Written by Mac Van Leuvan
Updated over a week ago

Save A Frequent Business Contact in the Dashboard

Save Contact - Dashboard

Written by Bek Abdullayev
Updated over a week ago

How Do I Sign In To My Dashboard?

Sign In - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Changing Your Login Password for the CTMS

Change Password - Dashboard

Written by Bek Abdullayev
Updated over a week ago

What If I Forgot My Password to the CTMS

Forgot Password - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Add and Update your own Terms and Conditions in the Dashboard

Terms and Conditions - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Add Company Logo in the Dashboard

Logo - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Get Help and Support

4 Fast Ways to Get Help from Super Dispatch

Written by Bek Abdullayev
Updated over a week ago

Creating/Importing Orders & Accepting Load Offers

Accepting a Load Offer in Carrier TMS (VIDEO)

Accept that Load Offer and start moving cars faster!

Written by Ben Hargis
Updated over a week ago

How to Create a Load Manually in the Carrier TMS

This article will explain how to create a load manually in the Carrier TMS

Written by Mac Van Leuvan
Updated over a week ago

Creating orders by emailing dispatch sheets

Guide on how to create new orders via emailing dispatch sheets

Written by Vin Yuldashev
Updated over a week ago

How to Import PDF Dispatch sheets and CSV Loads inside Carrier TMS

Supported dispatch sheets, CSV import requirements, CSV load template, importing a PDF dispatch sheet, importing a CSV load

Written by Aziz
Updated over a week ago

How to import a CSV load?

Written by Aziz
Updated over a week ago

CSV load template and requirements

Written by Aziz
Updated over a week ago

How to Import a PDF Dispatch Sheet

Importing loads from an external source into Carrier TMS

Written by Aziz
Updated over a week ago

What brokers can I import Dispatch Sheets for?

This article will list the other broker loadboards you can import PDF dispatches into your Super Dispatch account

Written by Aziz
Updated yesterday

Additional Unit Types, more Wire Frame Diagrams and Freight BOLs

Freight BOL - Mobile App

Written by Bek Abdullayev
Updated over a week ago

Accepting Load Offers from Brokers (for carriers already using Super Dispatch)

Carriers can easily accept load offers from brokers and deliver loads through Super Dispatch mobile app

Written by Vin Yuldashev
Updated over a week ago

Inspection Type Options

Advanced Inspection, Standard Inspection, and AIAG are the different inspection options for Super Dispatch

Written by Jake MacDonald
Updated over a week ago

How to Add Attachments to a Load in the Carrier TMS

Attachments - Carrier TMS

Written by Ben Hargis
Updated over a week ago

Manually Create New Order in the Dashboard

Create Order - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Load Management & Invoicing

How to Mark a PAID Load as Unpaid

How to reverse marking a Load as Paid in the Carrier TMS

Written by Ben Hargis
Updated over a week ago

How to add multiple email recipients to a Shipper/Customer or Contact in Carrier TMS

Add multiple emails to a saved contact, or to a Shipper/Customer, for sending BOLs/Invoices to multiple emails.

Written by Ben Hargis
Updated over a week ago

How to print an invoice?

Written by Far Chinberdiev
Updated over a week ago

ACH Payment

What is ACH payment?

Written by Mac Van Leuvan
Updated over a week ago

How do I Change the Status of a Load?

How to manually update the status of a Load in the Carrier TMS

Written by Ben Hargis
Updated over a week ago

Multiple Unit BOL template

Your customers can receive a one page BOL for orders that contain more than 1 vehicle, which will reduce amount of paperwork being sent.

Written by Vin Yuldashev
Updated over a week ago

Terminals, Yard Management and Load Splitting

If the car you are hauling has pit stops along the way, or needs to be split between two drivers, we have a feature for that.

Written by Mac Van Leuvan
Updated over a week ago

Error messages: Send Invoice from dashboard to Email

Written by Rukhsora
Updated over a week ago

Send Invoice from the Dashboard to Email

Send Invoice — Dashboard

Written by Rukhsora
Updated over a week ago

Expense Management

Written by Brittany English
Updated over a week ago

Spot Duplicate VINs easily in the Super Dispatch Carrier TMS!

Super Dispatch can detect not only duplicate orders but also duplicate Vehicle identification numbers

Written by Mac Van Leuvan
Updated over a week ago

How to Split an Order by Vehicle (Carrier TMS)

Super Dispatch allows you to split orders that have multiple vehicles, so you can assign them to different drivers

Written by Mac Van Leuvan
Updated over a week ago

View and Easily Restore a Deleted Order in the CTMS

Delete and Restore - CTMS

Written by Bek Abdullayev
Updated over a week ago

How can I Factor an Invoice?

Use Super Dispatch to send invoices directly to factoring companies.

Written by Vin Yuldashev
Updated over a week ago

Combining Invoices

In addition to splitting orders by vehicle, Super Dispatch allows you to combine separate loads into single invoices.

Written by Mac Van Leuvan
Updated over a week ago

Receipt Information needed to Mark as Paid in the Dashboard

Mark as Paid - Dashboard

Written by Bek Abdullayev
Updated over a week ago

How to View a BOL or Invoice

BOL and Invoice - Dashboard

Written by Ben Hargis
Updated over a week ago

How to Send a BOL from the Carrier TMS

Send BOL - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Delivered Order screen tab in the Dashboard

Delivered - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Send a Copy of an Invoice to this (BCC) Email option

Copy Email - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Assign a New Load to a Driver

Assign - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Managing Drivers & Dispatchers

How do I add a new dispatcher?

This article will explain how to add a new dispatcher to your account

Written by Mac Van Leuvan
Updated over a week ago

How to re-send the activation message to my driver?

Is your driver still Pending Activation? Here is what to do!

Written by Mac Van Leuvan
Updated over a week ago

Error: "User with this email already exists"

What to do when you get this error on the Add Driver page

Written by Mac Van Leuvan
Updated over a week ago

How to Add Drivers in the Carrier TMS

This article will show you how to add a driver in the CTMS

Written by Mac Van Leuvan
Updated over a week ago

Weekly Driver Activity Report Emails

This article explains how we calculate numbers shown inside the weekly driver activity report emails

Written by Vin Yuldashev
Updated over a week ago

Don't Pay For A Driver App Not Being Used - Don't Remove, But Deactivate

Reactivate Driver - Dashboard

Written by Bek Abdullayev
Updated over a week ago

How to Add, Edit, and Remove Drivers in the Carrier TMS

This article explains how to add, remove and edit drivers on your Carrier TMS account

Written by Mac Van Leuvan
Updated over a week ago

Managing Notifications

How to Enable Desktop Push Notifications for Load Alerts and Loadboard Requests

This article will explain how to set up push notifications for your desktop device

Written by Mac Van Leuvan
Updated over a week ago

Broker and Customer Status Notifications

Avoid any unnecessary emails, texts and checkup calls from Brokers and Customers. Automatically send updates about pickup and delivery.

Written by Vin Yuldashev
Updated over a week ago

Settings & Advanced Features

Settings Page Guide

We re-did our settings page so it has consolidated other page information and is more intuitive.

Written by Mac Van Leuvan
Updated over a week ago

Fleet Owners: Disable Drivers from being able to edit the Carrier Profile from the Mobile App

Restrict your Driver's ability to edit Carrier Profile information from the Mobile App

Written by Ben Hargis
Updated over a week ago

Delivery confirmation emails

Delivery confirmation emails in settings page

Written by Vin Yuldashev
Updated over a week ago

Pickup/Delivery notification emails

Information on the notification emails field in the settings page of your profile.

Written by Vin Yuldashev
Updated over a week ago

Hide Price Field for the Driver's app

How to Hide Pricing on Dashboard for the Driver Mobile App

Written by Brittany English
Updated over a week ago

Trip Planning in Dispatch Dashboard VIDEO

Trip Planning VIDEO - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Set Up GPS Tracking in the Carrier TMS

GPS - Settings - Dashboard

Written by Ben Hargis
Updated over a week ago

How Does Fleet Drive Mode work in the Dashboard?

Enable Fleet Drive Mode - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Creating an Initial Load ID in the Dashboard

Initial Load ID - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Reporting Features

Accounts Receivable billing report

Accounts Receivables is the place to view all the money you are owed from each customer in one list.

Written by Mac Van Leuvan
Updated over a week ago

Accounts Payable billing report

Super Dispatch has added a new place where you can view all of the money you owe to each company in one list.

Written by Mac Van Leuvan
Updated over a week ago

Company Revenue billing report

This reports shows the revenue for your company for selected date range

Written by Mac Van Leuvan
Updated over a week ago

Create and calculate a customized Driver Pay Report in the Billing Dashboard

Driver Pay Report - Billing Dashboard

Written by Bek Abdullayev
Updated over a week ago

How to Generate and Export Reports from the Dashboard

Reports - Dashboard

Written by Bek Abdullayev
Updated over a week ago

Subscription Details, Refund Policy & Cancellations

Super Dispatch Subscription Plans

How much does Super Dispatch Cost? What do I get with the free version?

Written by Mac Van Leuvan
Updated over a week ago

How do I sign up to Pay for Super Dispatch?

This article will explain how to create a subscription for your Super Dispatch Carrier TMS account

Written by Mac Van Leuvan
Updated over a week ago