Introduction
When posting orders to external loadboards through Shipper TMS, some users may encounter error messages indicating issues with credentials, order details, or integration with external systems. This guide outlines common error messages, why they occur, and how to resolve them to help you successfully post your orders.
Background: Why These Errors Occur
Super Dispatch’s Shipper TMS integrates with multiple loadboards, making it easier to manage and post loads across different platforms. However, when certain required details are missing or incorrect, or when account credentials are invalid, the integration may fail to post your order as expected. This article provides guidance on common posting errors, explaining why they occur and how to address them to ensure smooth posting.
Account Errors
Account errors occur when loadboard credentials are missing, incorrect, or restricted by plan limits. Ensure that all credentials are updated and valid before attempting to post an order.
UID, Login, or Password Required
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Error Message: “To post to external loadboards, please add your credentials” or “Password is required.”
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Cause: Missing UID, login, or password.
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Solution: Update your loadboard credentials in Shipper TMS to include all required information.
Invalid Credentials
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Error Message: “Invalid username or password.”
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Cause: Incorrect username or password.
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Solution: Confirm that both the username and password match your loadboard login credentials.
Paywall & Plan Limit
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Error Message: This may appear after posting if account restrictions apply.
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Cause: Account limitations prevent further posting.
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Solution: Ensure your plan includes the necessary permissions for posting to loadboards. Contact support if needed.
ELI Integration Issues (Posting/Reposting/Update/Delete)
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Error Message: These may appear during or after posting attempts.
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Cause: Issues related to ELI integration, potentially due to network or data-sync errors.
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Solution: Reach out to support if this issue persists, as it may require technical assistance.
Note: Order errors generally relate to missing or incorrect order information, such as pickup or delivery locations, vehicle details, and payment terms. These fields are required for posting and must meet specific criteria.
Pickup and Delivery Location Errors
Pickup and delivery location errors happen when addresses are missing, incorrect, or don’t match the intended destinations. Double-check that all location details are accurate and complete before scheduling the order to avoid delivery delays.
Origin and Destination City
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Error Message: “Pickup/Delivery city is required” or “maximum allowed length is 30.”
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Cause: Missing or overly long city names.
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Solution: Ensure both pickup and delivery cities are entered and do not exceed 30 characters.
Origin and Destination State
Below, we will cover errors you may encounter when entering in pricing, and payment information:
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Error Message: “Pickup/Delivery state is required” or “should be a valid two-letter code.”
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Cause: Missing or invalid state codes.
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Solution: Enter two-letter state codes (e.g., CA, NY) for both pickup and delivery locations.
Origin and Destination ZIP
Below, we will cover errors you may encounter when entering in pricing, and payment information:
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Error Message: “Pickup/Delivery ZIP is required.”
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Cause: Missing ZIP codes.
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Solution: Enter accurate ZIP codes for both pickup and delivery locations.
Location Not Recognized (ELI)
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Error Message: “Failed to find location suggestion.”
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Cause: The system couldn’t validate the address.
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Solution: Double-check the address format for accuracy.
Vehicle Detail Errors
Vehicle detail errors arise when important information like VIN, make, model, or condition is missing or incorrect. Ensure all vehicle details are correctly entered before confirming the order to maintain accuracy and avoid complications in transit.
Vehicle Information Missing
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Error Message: “Error validating vehicle details.”
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Cause: Required vehicle details are missing.
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Solution: Confirm that vehicle information (e.g., VIN, make, model) is complete and accurate.
Date Available to Ship
Below, we will cover errors you may encounter when entering in pricing, and payment information:
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• Error Message: “First available date is required.”
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• Cause: Missing first available date.
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• Solution: Provide a date indicating when the load will be ready for shipment.
Pricing and Payment Errors
Pricing and payment errors occur when there are discrepancies in rates, fees, or payment terms. Verify that all pricing and payment details are clearly outlined and agreed upon to prevent misunderstandings and payment delays.
Carrier Price Requirements
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• Error Message: “Carrier price is required” or “Carrier price must be between 1 and 99999999999999.”
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• Cause: Missing or out-of-range carrier price.
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• Solution: Ensure that the carrier price is set within the acceptable range.
COD/COP Amount
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Error Message: “Error validating COD/COP Amount.”
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Cause: Missing COD (Cash on Delivery) or COP (Cash on Pickup) amount.
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Solution: Enter the correct amount for COD or COP as required.
SuperPay Not Available
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Error Message: “Change payment method to post to loadboards.”
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Cause: SuperPay is not available for this order.
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Solution: Select an alternative payment method.
Payment Terms Not Set
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Error Message: “Payment terms cannot be empty.”
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Cause: Missing payment terms.
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Solution: Add payment terms to the order.
Loadboard Instruction Errors
Location instruction errors happen when specific instructions for pickup or delivery are incomplete or unclear. Confirm that all instructions are clear, accurate, and accessible to ensure a smooth pickup and delivery process.
Additional Information Character Limit
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Error Message: “Additional info maximum allowed length is 60.”
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Cause: Instructions exceed character limit.
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Solution: Ensure additional instructions are under 60 characters.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!