Introduction
Not all carriers use Super Dispatch, and we understand that. To accommodate these situations, Shipper TMS provides the Internal Carrier feature, located on the Manage Carriers page. An Internal Carrier is created within your Shipper TMS environment for accurate record-keeping and reporting. Even if a carrier cannot use Super Dispatch, you can still assign them to orders to maintain detailed records.
Important Note: Internal Carriers will not receive any communication from Shipper TMS.
How to Add an Internal Carrier
Follow these steps to create an Internal Carrier:
Step 1: Navigate to Manage Carriers
1. Log in to your Shipper TMS account.
2. Go to the Manage Carriers page from the left-hand menu.

Step 2: Open the Internal Tab
1. Click on the Internal tab.
2. Select Create Internal Carrier.

Step 3: Fill Out Carrier Information
1. Enter the required Company Name.
2. Provide as much additional information as possible for accurate record-keeping.

Step 4: Save the Carrier
1. Once the details are entered, click Save to add the Internal Carrier to your system.
Editing an Internal Carrier
To make changes to an Internal Carrier:
Step 1: Locate the Carrier
1. Navigate to the Internal tab on the Manage Carriers page.
2. Find the carrier you want to edit.
Step 2: Edit the Carrier
1. Click the Edit button on the right-hand side of the carrier entry.
2. Make the necessary changes.
3. Click Save and Close in the top-right corner of the screen.


Deleting an Internal Carrier
To remove an Internal Carrier:
Step 1: Locate the Carrier
1. Go to the Internal Carriers page.
2. Find the carrier you want to delete.
Step 2: Delete the Carrier
1. Click the Delete button.
2. Confirm the action by selecting Confirm.

Using an Internal Carrier
If a carrier cannot use Super Dispatch but you still want to assign them to a load and track its progress, you can use an Internal Carrier.
Step 1: Assign the Carrier to a Load
1. Navigate to the load you wish to assign to the Internal Carrier.
2. Ensure the load is in the New section.
3. Click the three dots in the top-right corner of the load.
4. Select Mark as Accepted from the dropdown.
5. In the side panel, type the Internal Carrier’s name, select it, and click Done.

Step 2: Update the Load Status
1. To mark the load as picked up, click the three dots again and select Mark as Picked Up.
2. Enter the correct pickup date and click Done.

3. To mark the load as delivered, repeat the process and select Mark as Delivered.

Step 3: Send the Invoice
1. Click the three dots and select Send Customer Invoice.
2. Enter the required information, such as the date, email, and invoice template.
3. Click Send to email the invoice and BOL.

Step 4: Mark the Load as Paid
1. Click the three dots and select Mark as Paid.
2. Enter the payment details for both the carrier and the customer.
3. Click Save.

Step 5: Undo Paid (Optional)
If a mistake is made, you can unmark any event by selecting Unmark Paid from the dropdown menu.

Need Help?
If you have any questions about Internal Carriers, managing carriers, or anything else in Shipper TMS, contact our Support Team. You can reach us via email at support@superdispatch.com or click the chat icon in the bottom right-hand corner of your screen to start a conversation. We’re here to help and look forward to assisting you!