Introduction
In Carrier TMS, drivers now have the ability to mark a vehicle as “Not Picked Up”, giving them greater control over the pickup process. This feature improves communication with shippers and helps streamline operations when a vehicle is unavailable at the pickup location.
Below, we’ll walk you through how to enable this setting, how drivers can mark a vehicle as “Not Picked Up”, and how it affects pricing and notifications.
Enabling the “Mark Vehicle as Not Picked Up” Setting
Step 1: Open Carrier TMS Settings
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Click on the Profile Icon in the bottom left corner of Carrier TMS.
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Select Settings from the menu.
Step 2: Navigate to Driver App Settings
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In the Settings menu, locate Driver App Settings.
Step 3: Enable the Setting
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Find the option “Allow drivers to mark vehicles as Not Picked Up” and check the box to enable it.
Step 4: Save the Changes
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Click Save to confirm the setting.
Note:
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This option is only available for loads sent by a Super Dispatch Shipper or loads booked directly from the Super Loadboard.
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If Fleet Drive Mode is enabled, this setting will automatically be disabled, preventing drivers from marking vehicles as “Not Picked Up.”
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If this function is turned off, carriers will not be able to mark vehicles as “Not Picked Up.”
How Drivers Can Mark a Vehicle as “Not Picked Up”
Step 1: Open the Load
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Once the load is assigned, the driver will see it in the New section of the Driver App.
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Tap the load to open it.

Step 2: Select “Mark Vehicle as Not Picked Up”
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At the pickup location, if the vehicle is unavailable, the driver can tap the Car Icon to mark the vehicle as Not Picked Up.

Step 3: Select a Reason
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The driver will be prompted to select a reason for marking the vehicle as Not Picked Up.
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Once selected, the load will be updated to reflect this status.
Step 4: Updating Load Status
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If the driver later picks up the vehicle, they can update the status by selecting “Mark Vehicle as Picked Up.”
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If the load remains in New status, the driver can correct any mistakes and mark the vehicle as transported.
Important Notes:
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Once the driver changes the load status to Picked Up, the Not Picked Up status will no longer be visible.
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The Carrier will not see the vehicle marked as Not Picked Up in Carrier TMS.
How This Affects Load Pricing
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If a price is listed on the load, the vehicle marked as Not Picked Up will be removed from the total price.
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This only applies if the vehicle has a carrier price assigned to it.
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If the order has a total carrier price but not an individual vehicle price, the shipper must update the price manually.
Notifications & Activity Log
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When a driver marks a vehicle as Not Picked Up, the shipper receives a status notification with:
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The vehicle details
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The reason for the status change
Carrier TMS Activity Log
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All actions related to marking a vehicle as Not Picked Up are recorded in the Carrier TMS activity log for reference.
Bill of Lading (BOL) Updates
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Once the driver completes the load, the BOL will exclude any vehicles that were marked as Not Picked Up.
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The remaining vehicles will be displayed as usual on the final BOL.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, call us at +1 (816) 974-7002, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!