Introduction

If you’re new to Shipper TMS and transitioning from another loadboard, welcome! You’ve taken the first step toward streamlining your operations and gaining access to a trusted network of verified carriers. While things may start off a bit slow as you get set up, this is completely normal. In this guide, we’ll explain why that happens, how Super Dispatch works differently from other platforms, and what you can do to build a strong reputation that helps your loads move faster.

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What to Expect as a New Shipper in Shipper TMS

When you begin posting loads through Shipper TMS, you may notice that it takes some time to start receiving responses from carriers. This isn’t a problem with your account—it’s part of a natural adjustment period.

• Carriers rely on trust – Many carriers prioritize loads from shippers they’re familiar with or that have an established track record on Super Dispatch.
• The platform encourages direct, verified relationships – Unlike other loadboards, Super Dispatch is built around speed, transparency, and verified workflows. This means once you establish credibility, your experience becomes smoother and more efficient.

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How to Build Credibility on Super Dispatch

The good news is that building trust on Super Dispatch doesn’t take long—as long as you remain consistent and professional. Here’s how to get started:

Step 1: Post Your Loads with Clear Details

• Make sure every load includes accurate vehicle information, clear pickup and delivery addresses, and appropriate pay rates.
• Use the Super Loadboard’s filters to target the right carriers and regions.

Step 2: Respond Promptly to Carrier Offers

• When a carrier requests or responds to a load, reply as soon as possible.
• Timely communication helps build trust and encourages repeat carrier engagement.

Step 3: Build a Reputation of Reliability

• Carriers remember shippers who communicate clearly, honor agreed rates, and provide a smooth pickup/delivery experience.
• Positive carrier experiences often result in faster responses to future loads.

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Why Reputation & Word-of-Mouth Matter

Reputation plays a huge role on Super Dispatch. When you provide a positive experience to a carrier, that carrier is more likely to:

• Accept your future load offers more quickly.
• Recommend your company to others in their network.
• Recognize your name and prioritize your loads.

Your performance and reliability become your strongest selling points—and they can lead to quicker pickup times and better overall coverage.

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Tips for Shipper TMS Success

• Be consistent – The more consistently you post, the more visible and reliable you become to the carrier network.
• Stay professional – Good communication and professionalism always stand out.
• Ask for help – Our team is here to support you every step of the way.

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Final Thoughts

It’s normal for things to start slow when joining a new platform, but once you build up a solid reputation in Shipper TMS, you’ll start to notice faster booking times and stronger carrier relationships. Focus on delivering a great experience, stay consistent with your postings, and let Super Dispatch work to connect you with the right carriers for your business.

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Need Help?

Should you have any questions or need additional assistance getting started with Shipper TMS, please don’t hesitate to contact our support team. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!