Introduction

Super Dispatch supports email-based load posting to Central Dispatch, making it easier for shippers to get their loads in front of carriers without manual effort. While this method is widely used for its convenience, it also comes with a few limitations and important considerations to keep in mind.

What Is Email-Based Connection?

With email-based connection, your load details are automatically sent to Central Dispatch via email. This removes the need to log in and post loads manually and helps keep your workflow efficient and centralized.

Depending on your setup, this connection can operate in several different ways:

1. Standard Email Connection

• Loads are posted to Central Dispatch only after the Post to CD button is clicked in Super Dispatch.
• This setup is ideal for shippers who want speed and simplicity.

Important Note: Each update to a posted load (such as changing the pickup time 
or adding a note) may trigger a new post, which could count as a separate 
listing depending on the external platform’s policy. 

2. Email Connection with Delayed Posting

• If your account is configured with a posting delay (e.g., 10 minutes), your load will be scheduled to post after that delay instead of immediately.
• First-time posting is delayed.
• Future edits are posted instantly after the first share.

Why Use This: Avoid creating multiple listings by catching and fixing all mistakes before your load is shared. Use the posting delay feature if you frequently make last-minute edits.

Known Risks and Limitations

Below are key risks and technical limitations to be aware of when using an email-based connection.

Reposting Costs

Many platforms count updates as new listings when email connection is used. If you're not on a plan with unlimited posts, this can deplete your available posts quickly, especially with frequent edits.

Summary

Here’s a quick comparison of each email connection type, including their pros and potential drawbacks.

Frequently Asked Questions (FAQ)

Have questions? Here are answers to some of the most common concerns about email-based load posting.

Will every load I create be automatically posted?

If standard email connection is enabled, loads are posted to Central Dispatch only after you click the Post to CD button. If a posting delay is configured, the load will be scheduled to post after the delay period begins—still requiring you to click the button to start the countdown.

What happens if I edit a load after it's been posted?

Any edits to the load after its initial posting—like changing pickup dates or notes—will trigger a repost, which may count as a new listing.

How do I know if I have delayed posting enabled?

This is typically configured at the account level. If you're unsure, reach out to Super Dispatch Support or your account admin to check your settings.

Can I control which loads get posted externally?

At this time, email-based connection posts all loads that meet the configured criteria. For more controlled posting, speak with our team about your connection needs.

Need Help?

If you’re running into issues or need more information, our support team is here to help you out. Reach out to us anytime at support@superdispatch.com or click the chat icon in the bottom-right corner of your screen.