Introduction
If you drive for multiple carriers, the Driver App allows you to switch between different carrier accounts seamlessly. This ensures that you can manage and complete loads for the correct carrier without any confusion. In this guide, we’ll walk you through the steps to switch between carriers inside the Driver App quickly and efficiently.
How to Switch Between Carriers in the Driver App
Below we will show you How to Switch Between Carriers in the Driver App:
Step 1: Open the Driver App
- Launch the Driver App on your mobile device.
- Log in with your credentials if you haven’t already.
Step 2: Access Carrier Settings
- Tap on the Carrier Name located in the upper-right corner of the screen.
- A list of all the carriers you are currently approved to work with will appear.
- Tap on the carrier you wish to switch to.
Step 3: Confirm the Switch
- After selecting the carrier, the app will reload and update to reflect the new carrier’s information.
- You will now see only the loads assigned by the selected carrier.
How to Request to Join a Carrier
Once you’ve switched between carriers in the Driver App, you may need to join a new carrier by submitting a request. Below, we’ll walk you through the process step by step.
Step 1: Press “Join Carrier”
- Open the Driver App and navigate to the Carrier Selection screen.
- Tap “Join Carrier.”
- In the search bar, enter the USDOT number of the carrier you want to join.
- The system will display the carrier’s details once found.
Important: Double-check the carrier’s name and details to ensure you are joining the correct company.
Step 2: Send a Request to Join
- After verifying the carrier information, tap “Request to Join Carrier.”
- A confirmation message will appear, letting you know that the request has been sent to the carrier.
- Press “Got it” to return to the Carrier List.
Step 4: Wait for Carrier Approval
- Your request will remain pending in the list of carriers until the carrier accepts your request.
- You will receive a notification when the carrier has accepted your request.
- The notification will also display the carrier’s logo, making it easy to identify which carrier sent the approval.
Accepting an Invitation from a Carrier
Carriers can also send invitations to drivers to join their company. If a carrier invites you, follow these steps:
Step 1: Receive a Push Notification
- You will receive a push notification when a carrier invites you to join.
Step 2: Open the Carrier List
- Tap on the Carrier Name section.
- All pending invitations will be displayed at the top of the list.
- Open the invitation and tap “Accept.”
- Once accepted, you will be automatically switched to the new carrier’s account.
Things to Keep in Mind
Below we will cover some things you may want to keep in mind before adding another Carrier or joining a new Carrier.
Load Access
- Each time you switch carriers, you will only see the loads assigned by that specific carrier.
Notifications
- Ensure you have notifications enabled for all carriers so you don’t miss any updates.
Permissions
- If you are unable to switch carriers, make sure the additional carriers have added you as a driver in their Carrier TMS.
Driver Verification
- Some carriers may require additional verification before you can accept their loads.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!
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