Introduction
To ensure the security and legitimacy of all users on Super Dispatch, every shipper must complete a verification process before posting loads on the Super Loadboard. This article walks you through the verification requirements and steps needed to become a verified shipper.
Note: Super Dispatch prioritizes security in an industry that can be vulnerable to fraud. By verifying the legitimacy of each shipper on our platform, we ensure safe and trusted transactions between shippers and carriers. All shippers must complete verification before gaining access to post loads. Additionally, any documentation submitted is kept confidential and used solely for internal record-keeping.
FAQ
Below we are going to cover some of the most commonly asked questions about Shipper Verification.
Why is a W-9 Required?
A W-9 form confirms that the company is properly registered and active. This form helps Super Dispatch verify that the business is legitimate, ensuring we have accurate details in case there are disputes or other issues.
Why is a Certificate of Insurance (COI) Required?
Though not legally required, a COI helps build trust by showing that your business is insured. This gives carriers confidence in working with you, knowing that there’s protection in case of incidents. Some businesses, such as salvage or import/export companies, may be exempt from insurance requirements depending on state regulations. We recommend checking with your state’s DMV for specific guidelines.
Verification By Shipper Type
Note: Direct offers will be blocked for unverified shippers who have never submitted a request, are awaiting verification, or have had their verification revoked. This applies to both API and UI users. However, international shippers will still be able to send direct offers without restriction.
These are the specific requirements based on your shipper type:
Broker:
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W-9 form
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Surety Bond/General Liability COI
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Proof of Surety Bond insurance (BMC-84 or BMC-85)
Additionally, brokers must be registered with the FMCSA and have an active USDOT number.
Note: We verify USDOT, operating authority, and broker authority during the initial
verification process and continuously monitor these requirements to ensure they remain
valid and active. If a broker fails to maintain any of these essential credentials,
their status may be revoked immediately.
Dealer:
Dealers must follow state DMV regulations, including:
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W-9 form
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Certificate of Dealer’s Bond/COI
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Copy of Dealer License
Note: Requirements may vary by state.
All Other Shippers:
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W-9 form
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Certificate of Insurance (General/Garage Liability)
Document Verification Process
Once you’ve submitted your documents, Super Dispatch will verify the legitimacy of your business by cross-checking your details with official Secretary of State websites.
Business Phone Number Verification
Super Dispatch will verify your business phone number based on your business type using one of the following methods:
For Brokers
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You will be contacted using the number listed on the FMCSA site to confirm your identity.
For Dealers and Other Shippers
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We’ll verify your phone number and confirm your identity during a call to your office phone number.
Final Approval
If everything checks out, your account will be marked as Approved, and you can begin posting on the Super Loadboard.
Note: International shippers are not required to submit verification documents, though their status will be clearly marked for carriers on the platform.
Need Help?
If you have any questions or need assistance with the verification process, feel free to contact us. You can reach out via email at compliance@superdispatch.com or click the chat icon in the bottom right corner of your screen to connect with our support team.