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How Do I Use A Customer Portal?

Sam
Updated

Introduction

The Customer Portal lets you follow the loads your shipper dispatches for you. You can track each load's status and location, review pricing, run reports, and, if your shipper allows it, submit new orders.

What Is the Customer Portal?

The Customer Portal gives you visibility into the loads a shipper moves for your company. You can check load status, view pricing, and run reports on all of your company's completed loads.

How to Log In

Step 1: Go to the Super Dispatch Website

Step 2: Select Shipper Login

  • Click Log In in the upper-right corner and select Shipper Login.
  • Sign in with the login details your shipper sent you.
Animation of the Super Dispatch homepage as the user opens the Log In menu in the upper-right corner and selects Shipper Login

How to Use the Customer Portal

When you first log in, you may not see any loads. They'll appear as your shipper dispatches loads for you. The portal has four main sections in the left-hand menu.

Notifications

Notifications alert you to changes on your orders since your last login.

Customer Portal with an arrow pointing to Notifications in the left-hand menu and the notifications panel open

Orders

Orders are grouped by status, from top to bottom, as they move toward delivery:

Customer Portal All Orders page with order status tabs in the left-hand menu and a delivered order in the list
Status What it means
All Every order in your Customer Portal.
New Created but not yet assigned to a carrier.
Submitted Orders you created and sent to your shipper.
Scheduled A carrier has been dispatched, and the driver is on the way.
Picked Up The carrier has picked up the vehicle.
Delivered The vehicle has been delivered.
Completed The order is finished and paid.
Canceled A carrier was selected, but the shipper canceled the order.
Deleted Orders that have been removed.
Tip: Click an Order ID to see more details, including pricing, vehicle information, dates, and attachments.

Terminals

Save pickup and delivery locations here so you can pick them from a list when you create an order, instead of typing them each time. Click Create New to add a location, or Import to upload several at once.

Customer Portal Terminals page with a Create New button and an Import option with a sample file to download

Reports

Build a Custom Report of your load information. Enter the email address to send it to, set the date filters, and check the fields you want to include. The report is emailed to you as a spreadsheet.

Customer Portal Custom Report page with an arrow pointing to Reports in the left-hand menu, showing the email field, date filters, and checkboxes for report fields

How to Submit an Order to Your Shipper

If your shipper has turned this on, you can send new orders to them from the Customer Portal.

Step 1: Click Create Order

  • On the Orders page, click Create Order in the upper-right corner.
Customer Portal Orders page with an arrow pointing to the Create Order button next to Import Orders

Step 2: Fill Out the Order

  • Enter the order details, including the Order ID, vehicle information, pickup and delivery locations, and anything else your shipper needs.
Customer Portal New Order form with the Order ID, Vehicles, Pickup, and Delivery sections highlighted

Step 3: Click Save and Submit

  • Click Save and Submit in the upper-right corner. The order goes straight to your shipper for dispatch.
Customer Portal New Order page with an arrow pointing to the Save and Submit button next to Save in the upper-right corner

Next Steps

Are you a shipper setting up the portal for a customer? Learn how to create a Customer Portal in Shipper TMS.

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