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Welcome to Super Dispatch Help Center

How Do I Use A Customer Portal?

Table of Contents

    Introduction

    The Customer Portal provides a way to stay up to date with loads your shipper is dispatching. From tracking the status and location of loads to reviewing pricing and generating reports, the Customer Portal helps you stay informed and organized.

    What is the Customer Portal?

    The Customer Portal is a tool that gives you visibility into your loads dispatched by shippers. Through this portal, you can check load status, view pricing, and run reports on all loads completed for your company.

    Logging In

    In this section we will show you how to login to the platform:

    Step 1: Go to the Super Dispatch Website

    • Navigate to the Super Dispatch website.

    Step 2: Access the Shipper Login

    • Click the Log In button in the top right corner and select Shipper Login.

    How To Use The Customer Portal

    When you first log in, you may see no loads in your account. This will update as your shipper begins dispatching loads for you. The portal is organized into four main sections:

    Notifications

    This section alerts you to any changes in your orders. Check here for updates since your last login.

    Orders

    In this section, you’ll find the status of each load, organized from top to bottom as it moves through the delivery process:

    • All: A complete list of all orders in your Customer Portal.

    • New: Orders created but not yet assigned to a carrier.

    • Submitted: Orders you created and sent to the shipper.

    • Scheduled: A carrier has been dispatched to the load, and the driver is en route.

    • Picked Up: The carrier has picked up the load.

    • Delivered: The load has been delivered.

    • Completed: The order is finished and paid for.

    • Canceled: A carrier was selected, but the order was canceled by the shipper.

    • Deleted: Orders that have been removed.

    Tip: Clicking on an Order ID will show more details, including pricing, 
    vehicle information, dates, and any additional attachments.

    Terminals

    This section allows you to save pickup and delivery locations for easy access when creating loads. Instead of entering these details manually each time, you can select saved locations from an autofill list.

    Reports

    Generate a spreadsheet of your load information here. Choose the fields you want to include, then email the report from the top right corner.

    How to Submit an Order to Your Shipper

    If your shipper has enabled this feature, you can submit orders directly from the Customer Portal. Below, we will show you how:

    Step 1: Select the Option to Submit an Order

    • Click Create Order to start a new order.

    Step 2: Complete Load Information

    • Fill out the load information,

      • including Order ID, vehicle info, pickup and delivery locations, and any other relevant details.

    Step 3: Submit to Shipper

    • Click Save and Submit in the top right.

    Note: This will send the order straight to your shipper for dispatch.

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!