Introduction
If an invoice from Super Dispatch doesn't sync to QuickBooks Online (QBO) and you see a Duplicate Document Number Error, the invoice ID already exists in your QBO account. To fix it, turn off Custom transaction numbers in QBO, then sync the invoice again.
What the Error Looks Like
In Super Dispatch, you'll see a sync error that says the invoice for a load was not synced to QuickBooks, with the reason Duplicate Document Number Error. This happens when the invoice ID Super Dispatch sends is already used by another invoice in QBO.
How to Turn Off Custom Transaction Numbers
Step 1: Log In to QBO
- Log in to your QuickBooks Online account.
Step 2: Open Sales Settings
- Click Settings, then Company Settings.
- Select Sales in the left sidebar.
- In the Sales form content section, find Custom transaction numbers. If it says On, it's causing the error.
Step 3: Turn Off Custom Transaction Numbers
- Click the pencil (edit) icon on the Sales form content section.
- Uncheck Custom transaction numbers so it shows Off.
- Click Save.
Step 4: Sync Your Invoice Again
- Go back to Carrier TMS in Super Dispatch.
- Send the invoice again. Sending it to yourself is an easy way to confirm it now syncs to QBO.
Next Steps
Ready to resend the invoice? Learn how to send invoices from Super Dispatch to QuickBooks Online.