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Welcome to Super Dispatch Help Center

Instant Transfer for Faster Carrier Payments

Table of Contents

    Introduction

    Instant Transfer is a program, owned, and managed by Super Dispatch to help trusted carriers access payments faster. Instead of waiting the standard 2–5 days for ACH bank processing, eligible carriers can now receive funds within seconds—any time of day, including weekends and holidays.
    This real-time payment feature is powered and funded directly by Super Dispatch. Once a shipper initiates payment for a delivered load, Super Dispatch immediately advances the full amount to the carrier for a small, clearly disclosed fee.

    Please note: In the event that the shipper’s payment fails, is reversed, or otherwise cannot be collected, Super Dispatch reserves the right to recoup the advanced funds from the carrier.

    What is Instant Transfer?

    Instant Transfer is a Super Dispatch-operated payout option designed to deliver fast, secure, and transparent access to funds for eligible carriers. Once a shipper sends a payment through Super Dispatch, we front the funds to the carrier in real time—so there’s no waiting for bank delays. 

    • Initiated by the Shipper: The process starts only when the shipper triggers payment.
    • Advanced by Super Dispatch: Super Dispatch immediately pays out the funds to the carrier.
    • Backed by Most U.S. Banks: Transfers occur over a secure, widely supported network.

    Key Benefits

    • Fast Access to Funds: Get paid within seconds of shipper-initiated payment—even on nights, weekends, and holidays.
    • Transparent Fees: The Instant Transfer fee is always disclosed upfront before you choose to accept.
    • Real-Time Payment Visibility: Monitor your payment status with clear tracking indicators in your dashboard.
    • Improved Cash Flow Control: Say goodbye to waiting periods and gain better control of your business finances.

    The Payment Process

    The Instant Transfer process is built to give you fast, secure, and clear access to your funds—no waiting, no guesswork. Once the shipper initiates the payment, eligible carriers can track the transfer in real time and receive funds within seconds.

    Fast Access to Funds

    Receive payment within seconds of shipper-initiated payment—anytime, even on weekends or holidays.

    Real-Time Payment Visibility

    Track the status of your payment with clear indicators when funds are processed or successfully received.

    Better Control of Your Cash Flow

    Eliminate the uncertainty of standard payout timelines and gain quicker access to your earnings.

    How to Accept an Instant Transfer Offer

    Eligible loads will show an Instant Transfer badge once payment is initiated by the shipper. Follow the steps below to review and accept your payment offer directly in Carrier TMS.

    Step 1: Open the Loads page.

    • Log into your Carrier TMS account and navigate to the Loads section.

    Step 2: Locate the qualifying load.

    • Look for the load with the Instant Transfer badge. This badge may appear in the Delivered, Billed, or Archived tabs.

    Step 3: Click on the offer.

    • Select the Instant Transfer badge to view the payment offer.

    Step 4: Review the payment details.

    • Carefully check the amount and terms of the Instant Transfer offer.

    Step 5: Accept the offer.

    • Click Get Paid Now to accept the Instant Transfer.

    Step 6: Receive your payment.

    • Funds will be deposited into your bank account instantly.

    View and Accept Instant Transfer from Email

    In addition to accessing the Instant Transfer offer through Carrier TMS, you can also view and accept the offer directly from the email notification you receive.

    Here’s how:

    Step 1: Open the Instant Transfer email

    • Look for an email from Super Dispatch notifying you that an Instant Transfer offer is available for a specific load.

    Step 2: Click the link in the email

    • The email will contain a button or link labeled See you instant transfer offer or similar. Click this link to be redirected to Carrier TMS.

    Step 3: Review the offer

    • You’ll be taken directly to the load’s payment offer screen where you can review the Instant Transfer amount and terms.

    Step 4: Accept the offer

    • Click Get Paid Now to complete the transfer and receive your funds instantly.

    Note: If the offer has already been accepted, expired, or is no longer available, you may see a message explaining the reason when attempting to access it via email.

    What Happens If a Payment Fails?

    Instant Transfer allows faster access to funds by advancing the shipper’s payment to the carrier. However, if the underlying payment from the shipper fails, the responsibility to resolve any payment issues still falls on the carrier. In such cases, carriers should contact the shipper directly to address any disputes or non-payment concerns.

    Edge Cases and Special Scenarios

    While Instant Transfer is built to provide fast and seamless access to your funds, there are a few situations where certain conditions or limitations might apply. Here’s what to expect if things don’t go exactly as planned:

    Payment Pending

    After a shipper initiates payment, you may see a Payment Pending message. This means the transfer is still processing.

    What to expect: In most cases, Instant Transfer payments are completed within 5–10 seconds. While rare delays may occur, the system is designed to confirm success or failure very quickly—making longer wait times extremely uncommon.

    Final outcome: In most cases, the payment will be successful and deposited shortly. If the payment fails, the transfer will be handled through the standard SuperPay process—no retry option will be available for Instant Transfer.

    Offer Not Available

    There are a few reasons why an Instant Transfer offer might become unavailable:

    • Dispatcher Overlap: If multiple dispatchers access the offer, and one of them already accepted or interacted with it, the other may see a message saying the offer is no longer available.
    • Double Interaction: If a user accepts an Instant Transfer offer from the Delivered tab, then clicks a push notification for the same offer, they will be shown an “offer not available” message.
    • Offer Expired: Instant Transfer offers are made available for a limited time (typically two days before payout). If the carrier has already received payment through SuperPay before accepting the offer, the Instant Transfer will no longer be available.

    Error Message

    Occasionally, there may be an issue related to the carrier’s bank or bank account information.

    What to do: If you see an error message during the Instant Transfer process, please contact our support team. We’ll investigate the issue and help resolve it as quickly as possible.

    Need Help?

    Should you have any questions or need additional assistance, please contact our support team at any time. You can reach us via email at support@superdispatch.com, or click on the chat icon in the bottom right-hand corner of your screen to start a conversation. We’re here to help and look forward to assisting you!