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Welcome to Super Dispatch Help Center

Instant Transfer for Faster Carrier Payments

Table of Contents

    Introduction

    Instant Transfer is a Super Dispatch program that helps trusted carriers get paid faster. Instead of waiting the usual 2–5 business days for an ACH transfer, eligible carriers can get their money right away, any time of day, including weekends and holidays.

    Super Dispatch runs and funds Instant Transfer. Once a shipper starts payment on a delivered load, Super Dispatch advances the payment to the carrier for a small fee that's shown before you accept.

    Important: If the shipper's payment fails, is reversed, or can't be collected, Super Dispatch reserves the right to recover the advanced funds from the carrier.

    How Instant Transfer Works

    • The shipper starts it: An offer only appears after the shipper sends payment through Super Dispatch.
    • Super Dispatch advances the money: Super Dispatch pays you right away instead of waiting on the bank transfer.
    • Works with most U.S. banks: Transfers use a secure, widely supported payment network.

    Key Benefits

    • Fast access to funds: Get paid soon after the shipper starts payment, even on nights, weekends, and holidays.
    • Clear fees: The Instant Transfer fee is always shown before you accept.
    • Payment tracking: See where your payment stands in Carrier TMS.
    • Better cash flow: Skip the waiting period and get quicker access to your earnings.

    How to Accept an Instant Transfer Offer in Carrier TMS

    Step 1: Open Loads

    • Log in to Carrier TMS and go to Loads.
    • Offers can appear on loads in the Delivered, Billed, or Archived tabs. To narrow the list, set Filter by to SuperPay.
    Carrier TMS Loads page with the Delivered tab selected and the Filter by dropdown set to SuperPay

    Step 2: Find the Load and Click Get Paid Now

    • Find the SuperPay load that shows the payment's expected date and a Get Paid Now button.
    • Click Get Paid Now to open the offer.
    SuperPay loads in Carrier TMS showing Payment Expected on Apr 9 with a Get Paid Now button below it

    Step 3: Review the Offer

    • Check the bank account, the Load Price, the Instant Transfer Fee, and the amount To Be Paid.
    • Check I accept the Instant Transfer Terms and Conditions.
    Instant Transfer offer reading Skip the wait, showing the bank account, a $1,000 load price, a 1% Instant Transfer fee of $10, $990 to be paid, the terms checkbox, and No, thank you and Get $990 Now buttons

    Step 4: Accept the Offer

    • Click the blue Get [amount] Now button, for example Get $990 Now. To skip the offer and wait for the standard SuperPay payout, click No, thank you.
    Blue Get $990 Now button

    Step 5: Receive Your Payment

    • The money is sent to your bank account right away. Depending on your bank, it may take a little while to show up.

    How to Accept an Instant Transfer Offer From Email

    Step 1: Open the Instant Transfer Email

    • Look for an email from Super Dispatch saying an Instant Transfer offer is available for a load.

    Step 2: Click the Button in the Email

    • Click the button in the email, such as See Your Instant Transfer Offer or Get Paid Now. Carrier TMS opens.
    Super Dispatch email titled Instant Transfer: Your money, faster, with a See Your Instant Transfer Offer button
    Super Dispatch email titled Your money's on the way, why wait, showing the load ID, load price, and Instant Transfer fee with a Get Paid Now button

    Step 3: Open the Offer

    • In Carrier TMS, click See Instant Transfer Offer to open the offer for that load.
    Instant Transfer is here message in Carrier TMS with a See Instant Transfer Offer button and a Got it button

    Step 4: Review and Accept the Offer

    • Review the amounts, check the terms box, and click Get [amount] Now.
    Instant Transfer offer with the terms checkbox checked and the Get $990 Now button
    Note: If the offer was already accepted, has expired, or is no longer available, you'll see a message explaining why.

    What Happens If the Shipper's Payment Fails?

    Instant Transfer advances the shipper's payment to you. If the shipper's payment later fails, the carrier is still responsible for resolving it. Contact the shipper directly about any dispute or non-payment.

    Special Situations

    Payment Is on the Way

    After you accept, you may see Hang Tight—Your Payment Is on the Way. The payment has been sent, but depending on your bank, it may take up to 30 minutes to appear in your account.

    Hang Tight, Your Payment Is on the Way message saying the payment may take up to 30 minutes to appear, with the date sent, bank account, load ID, and payment amount

    Most Instant Transfers succeed. If one fails, the payment goes through the standard SuperPay process instead, and you can't retry Instant Transfer for that load.

    Offer Not Available

    • Another dispatcher already used it: If more than one dispatcher opens the offer and one accepts or responds, the others see that it's no longer available.
    • You already accepted it: If you accept from the Delivered tab and then tap a push notification for the same offer, you'll see that it's no longer available.
    • The offer expired: Offers are available for a limited time, typically until two days before the standard payout. If you've already been paid through SuperPay, the offer is no longer available.

    Instant Transfer Failed

    If you see Instant Transfer Failed with We couldn't finish the transfer due to a bank error, there's an issue with your bank or bank account information. Click Contact Support in the message so the team can look into it.

    Instant Transfer Failed message reading We couldn't finish the transfer due to a bank error, with a Contact Support link, the bank account, and a Got It button

    Next Steps

    Instant Transfer works on SuperPay loads. Learn how a SuperPay load moves from delivery to payment.