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How To Update Cargo Classification

Table of Contents

    Introduction

    Your cargo classification is part of your USDOT registration with the Federal Motor Carrier Safety Administration (FMCSA). If this information is missing or incorrect, it can prevent you from being verified or approved to haul certain load types on Super Dispatch.

    This guide explains how to update your cargo classification using the FMCSA MOTUS portal. Please note that Super Dispatch does not have access to FMCSA systems and cannot assist with login issues or form submissions.

    How to Update Your Cargo Classification

    Updating your cargo classification is done through the FMCSA MOTUS portal.

    Step 1: Open the FMCSA MOTUS Portal

    Start by logging into the FMCSA MOTUS portal.

    Step 2: Log In to Your FMCSA Account

    Sign in using your Login.gov credentials linked to your FMCSA account. If you cannot log in or need help with your Login.gov account, you will need to contact the FMCSA directly.

    Step 3: Open Your Carrier Record

    Once logged in, locate and open your carrier record associated with your USDOT number.

    Step 4: Update Your Cargo Classification

    Within your carrier record, navigate to the cargo classification section and make sure your cargo type accurately reflects your operation:

    • Motor Vehicles – Auto haulers transporting vehicles
    • Towing / Drive Away – Tow or driveaway operations
    • Update any additional operation types or cargo classifications as needed

    Step 5: Submit Your Changes

    Save and submit your changes to complete the update. Processing times are handled by the FMCSA and may vary.

    Can't Access the Portal or Need Help?

    If you're unable to log in, don't see the update option, or experience submission issues, you'll need to work directly with the FMCSA. Super Dispatch cannot resolve technical or account-level issues inside the FMCSA MOTUS system.

    FMCSA Contact Information

     
    Important: Super Dispatch cannot access your FMCSA account, view your registration details, reset your credentials, or submit updates on your behalf. All registration changes must be completed directly with the FMCSA.

    How This Affects Your Super Dispatch Account

    If your cargo classification does not match your operation type, your account may be declined during verification or restricted from certain load types. Once FMCSA MOTUS updates are complete, changes may take time to reflect across systems.

    If you believe your FMCSA information is correct but your Super Dispatch account is still restricted, contact our Compliance team for review.