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How to Create and Post an Order in Shipper TMS

Table of Contents

    Introduction

    This article shows how to create an order in Shipper TMS and post it to the Super Loadboard. You'll enter pickup and delivery details, add vehicles, set payment, and publish the load so the right carriers can find it.

    How to Create an Order

    Step 1: Open the Orders Page

    • Log in to Shipper TMS and click Orders in the left-hand menu.
    Shipper TMS left-hand menu with Orders highlighted below Notifications

    Step 2: Click Create Order

    • Click Create Order in the upper-right corner of the Orders page.
    Create Order button highlighted next to Import Orders

    Step 3: Enter Pickup and Delivery Details

    • For both Pickup and Delivery, enter the business name, full address, and contact name and phone.
    • Under Dates & Notes, choose a Date Type (such as No Earlier than) and set the carrier pickup and delivery dates. Add notes if needed.
    Pickup and Delivery sections of the Shipper TMS order form with business name, address, contact, date type, carrier pickup and delivery date, and notes fields
    • Optionally, click + Add Business Hours to add a location's operating hours. This helps carriers plan their schedule.
    Customer section of the order form with business name, type, address, a Business Hours section with an Add Business Hours link, and contact fields

    Carriers and drivers can see business hours, but they can't edit them. Business hours show in two places:

    • The load's posting details on the Super Loadboard
    • The load view in Carrier TMS and the Driver App
    Super Loadboard posting details showing business hours under the origin and destination, along with payment, shipper, and request details
    Load view in the Driver App showing pickup and delivery information with business hours

    Step 4: Add Vehicle Information

    • For each vehicle, enter the type (such as sedan, SUV, or motorcycle), year, make, and model.
    • Mark whether it's inoperable or needs an enclosed trailer.
    • Enter the VIN if you have it.
    VIN mismatch: Shipper TMS checks that the year, make, model, and trim you enter match the VIN. If they don't, you'll see a VIN mismatch error, and you can't save the order until you fix it.
    Shipper TMS order form with a vehicle row highlighted in red for a VIN mismatch error above the Pickup, Delivery, and Carrier Payment sections

    Step 5: Set the Carrier Payment

    Step 6: Add Optional Load Preferences

    • Carrier requirements: Such as insurance minimums or Verified Carrier status.
    • Loadboard instructions: Extra instructions for the carrier, up to 500 characters.

    Step 7: Save and Post the Load

    • Click Save to add the order to your Orders page. You can keep editing it later.
    • When you're ready, click Post to SLB to publish the load to the Super Loadboard.

    Tips for Reaching the Right Carriers

    • Work with Verified Carriers: Verified Carriers have valid insurance and compliance documents, which lowers your risk.
    • Use Suggested Carriers: When you click Send Offer, Shipper TMS suggests carriers based on verification, SuperPay acceptance, and past performance with your company.
    • Use Previously Dispatched carriers: Carriers you've worked with before are great for recurring lanes and urgent loads.
    • Set a competitive rate: Prices in line with the market for the route and vehicle type book faster.
    • Post on Super Dispatch first: Loads posted first on Super Dispatch get an Exclusive badge, which boosts visibility.
    Tip: To manage load visibility on the Super Loadboard, click your name in the lower-left corner and select Super Loadboard.

    Next Steps

    Have a carrier in mind? Learn how to send them a load offer directly.