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Shipper TMS - Carrier GPS Tracking

Table of Contents

    Introduction

    Carrier GPS tracking in Super Dispatch provides real-time location updates for active loads, helping dispatchers and shippers track shipments without the need for constant calls or texts. This guide will walk you through how GPS tracking works and how to enable it for your drivers.

     

     

    What is Carrier GPS Tracking?

    Carrier GPS tracking allows dispatchers and shippers using Super Dispatch to monitor a driver’s location and estimated arrival times (ETA).

    • Tracking is only active when a driver has active loads.

    • Drivers can turn GPS tracking off when they are off duty.

    • Real-time updates reduce the need for manual communication between drivers, dispatchers, and shippers.

    • Shippers using Super Dispatch can also view tracking information through their Shipper TMS.

       

     

    How Carriers Set Up GPS Tracking

    Below we will show you How Carriers Set Up GPS Tracking:

     

    Step 1: Open the Tracking Page

    • In Carrier TMS, click on the Tracking icon in the left-hand menu.

     

    Step 2: Add a Driver for Tracking

    • • Click the “Add Drivers” button at the bottom of the screen.

    • • Locate the driver’s name in the list, select the checkbox next to their name, and click “Add.”

     

    Step 3: Driver Accepts Tracking Request

    • The driver will receive a request in the Driver App to allow tracking.

    • The driver must tap “Continue” to proceed.

     

    Step 4: Enable Location Services

    • The driver will be prompted to allow location services on their device.

    • Once the driver enables location services, their live location will appear on the Tracking page in Carrier TMS.

       

     

    Tracking a Load in Shipper TMS

    Shippers using Shipper TMS can also monitor a driver’s location when GPS tracking is enabled.

     

    Step 1: Locate the Load

    • Search for the load in Shipper TMS that you want to track.

    • Click “View Online BOL.”

     

    Step 2: View Driver Location on BOL

    • Once the Bill of Lading (BOL) opens, the driver’s real-time location will be displayed.

    • The system updates location details regularly, so check back to get the latest status.

     

    Step 3: Troubleshooting Missing Location Data

    • If a driver’s location is not updating:

    • Contact the carrier to confirm that location services are enabled.

    • Ensure that the driver has been added under Tracking in Carrier TMS.

       

     

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, call us at +1 (816) 974-7002, or click on the chat iconin the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!