Introduction
Super Dispatch offers a comprehensive breakdown of a carrier’s performance metrics calculated based on data from the carrier’s account. This article will explain how Super Dispatch calculates these metrics, as well as how to find them. We need your help to understand more about what’s important to you when it comes to performance metrics. If you wish to leave feedback for our product team, please submit this form. Thank you!
How to find carrier performance metrics?
A Carriers performance metrics are a good indication on whether or not they would be an ideal candidate to move a load you have posted to the loadboard. Below, we are going to go over how you can find these metrics.
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Log into the Shipper TMS website.
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Click on Manage Carriers page.
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Search for the Carriers Profile you wish to view
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Click on their name
How are the metrics calculated?
We have eliminated the previous requirement of at least 5 accepted or delivered loads. Now, all verified carriers that have accepted or delivered at least 1 load in the last 60 days will have their performance metrics calculated.
No Maximum Load Limit: Previously, performance metrics were capped at 20 loads. We have removed this limit, so now metrics are calculated based on all loads accepted or delivered by the carrier in the last 60 days.
Note: that the count of loads displayed (e.g., “X out of Y acceptances/deliveries”) will vary based on the loads considered for the calculation of each specific performance metric:
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Late Cancellation: Calculated based on all accepted loads from the carrier.
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ETA Provided: The calculation considers all delivered loads from the carrier.
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Photos Taken on Site: Calculation based only on delivered loads with advanced inspection.

How are carrier metrics measured?
Late Cancellation
This is a percentage of how often a Carrier Cancels orders within 24 hours. In the example below we will see an example of someone who is a top performer, and what the thresholds are 👇


Shared an ETA
This is a percentage of how often carriers share their ETA for pickup and delivery with the shippers. This calculation considers all delivered loads from the carrier. Below, we will see an example of a Carrier who is Average in this metric, and wha the thresholds are.

Note: To take extenuating circumstances into account, (rain, flat tire, etc.) carriers can change the ETA at any time. This is not meant to punish a carrier but rather to reward them for increasing transparency with shippers.
Photos taken on site
This is a percentage of how often a carrier takes photos of a vehicle at pickup or drop-off. The photos are geotagged meaning only photos taken within 1 mile of the agreed pickup or drop-off location will count as photos taken on site.


FAQ
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Unverified carriers will not have their performance metrics measured.

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The Late Cancellation metric reflects the percentage of loads the carrier canceled within 24 hours of the pickup time. However, we will not count cancellations that occur within 2 hours of booking. Additionally, cancellations due to Unit Not Ready or Unknown Inoperable Vehicle will be excluded from the metric calculation.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We're here to help and look forward to assisting you!