Introduction
SuperProtect helps shippers make safer carrier decisions by surfacing trust and risk context directly inside Shipper TMS. Instead of relying on guesswork alone, shippers can review platform-driven signals that may indicate elevated risk before sending an offer, accepting a request, or assigning an order.
This article explains what SuperProtect is, what types of signals it looks at, where you’ll see it in Shipper TMS, and how to use these insights as part of your normal dispatch workflow.
What Is SuperProtect?
This section explains what SuperProtect is and what it’s designed to help with.
SuperProtect is Super Dispatch’s built-in protection layer that highlights potential risk patterns based on carrier account activity, platform behavior, and historical context. These signals provide additional visibility when evaluating carriers and are designed to help reduce exposure to fraud, operational disruption, and avoidable disputes.
SuperProtect works alongside your existing workflows by adding context at key decision points, without blocking actions or changing how you dispatch.
What SuperProtect Looks At
This section explains the types of signals SuperProtect evaluates to determine whether an action may require closer review.
Account Activity Signals
These signals are based on changes or actions within a carrier’s account that may be unexpected or inconsistent.
- Recent changes to carrier contact information, such as phone number updates
- Recent changes to carrier contact information, such as email updates
- Multiple sensitive account updates within a short period of time
Carrier History Signals
These signals are based on a carrier’s history, tenure, or limited data available on the platform.
- Carrier recently registered with FMCSA
- Limited load history or activity within Super Dispatch
- Low volume of completed work relative to requests
Loadboard Activity Signals
These signals are based on activity patterns that may not align with typical carrier behavior.
- Carrier account with no drivers attempting to request or accept loads
- High number of load requests compared to available driver capacity
- Unusual activity involving high-value vehicles
Where You’ll See SuperProtect in Shipper TMS
This section explains where SuperProtect signals may appear while working in Shipper TMS.
SuperProtect is built directly into existing shipper workflows so risk context is visible when decisions are being made. You may see SuperProtect signals in areas such as:
- Reviewing inbound load requests
- Sending or managing direct offers
- Viewing a carrier profile
When a signal appears, it may include a risk level and a short explanation describing what triggered it. This context helps you decide whether to proceed, validate details, or take additional steps.
How to Use SuperProtect
This section explains practical ways to use SuperProtect signals without slowing down dispatch or changing your core processes.
Step 1: Review the Signal Context
Read the message shown with the signal and identify what type of activity triggered it (for example, account activity, carrier history, or loadboard behavior).
Step 2: Validate Before Assigning or Awarding
If a carrier is flagged with elevated risk, consider validating key details before moving forward. This may include confirming contact information, reviewing driver availability, or ensuring the request aligns with the carrier’s operational capacity.
Step 3: Continue Using Your Normal Controls
SuperProtect does not replace your existing operational controls. Continue using your standard processes for reviewing carriers, communicating expectations, and confirming pickup and delivery details.
What SuperProtect Does Not Do
This section clarifies what SuperProtect does not do so expectations are clear.
- It does not block carriers from being selected
- It does not prevent you from sending offers
- It does not automatically cancel, modify, or reassign orders
Learn More
Use the resources below to learn more about carrier trust, security, and fraud prevention.