Understanding Account Compromise and Load Fraud Prevention

Introduction

At Super Dispatch, maintaining a secure and trustworthy marketplace for shippers, brokers, and carriers is a top priority. While we continuously improve our security systems, fraudulent activity can still occur—most often through compromised accounts or deceptive phishing attempts.

This article explains how account compromise and load fraud typically happen, how to recognize warning signs, and what steps you can take to protect your Super Dispatch account and report suspicious activity.

How to Report Fraud in Super Dispatch

You can report suspected fraud directly from within Carrier TMS or Shipper TMS. Using in-platform reporting tools allows our fraud investigation team to act quickly and review the account in question.

Step-by-Step: Reporting Fraud

1. Log into Carrier TMS or Shipper TMS.
2. Open the load associated with the suspicious activity.
3. Click the Carrier or Shipper name.
4. Select Report Carrier or Report Shipper.

Reports submitted through these tools are immediately flagged for review by our fraud investigation team.

What Happens During Account Compromise

In confirmed fraud cases, unauthorized individuals gain access to a legitimate Super Dispatch account and perform actions without the account owner’s consent. This may include posting loads, assigning carriers, or confirming deliveries.

Most incidents originate from phishing attacks, where users are tricked into entering their credentials on fake websites that closely resemble Super Dispatch.

How Phishing Attacks Work

• A fraudulent website mimics a Super Dispatch login screen.
• The user enters their email, password, and verification code.
• The attacker captures the information and redirects the user to the real site.

This method can bypass two-factor authentication, which is why verifying URLs before logging in is critical.

QR Code & “Get Set Up” Phishing Attempts

A growing form of phishing involves emails or text messages claiming that a shipper, broker, or company has requested you to “get set up” on Super Dispatch.

These messages often include a large button or QR code and are designed to look official. They are not sent by Super Dispatch.

• Super Dispatch will never ask you to scan a QR code to access your account.
• We do not send unsolicited setup requests on behalf of shippers or brokers.
• These links typically lead to fake login pages designed to steal credentials.

Common Indicators of Fraud

The following signs may indicate your account has been compromised or misused. If you notice any of these, take action immediately.

Examples of Common Phishing Attempts

Example 1: Fake Login Pages

Red Flag: URLs that resemble Super Dispatch but are not official.

• carrier.superdispatch.com
• shipper.superdispatch.com

Example 2: Suspicious SMS Messages

Red Flag: Text messages asking you to “set up” or “verify” your account.

Example 3: Verification Code Requests

Red Flag: Anyone asking you to share a one-time verification code.

Important: Super Dispatch will never ask for your verification code.

Example 4: Urgent or Threatening Messages

Red Flag: Messages claiming your account will be disabled unless you act immediately.

Example 5: Misspelled or Fake Emails

Red Flag: Emails with misspellings like “Superdsipatch.”

How to Protect Your Account

• Only log in through official Super Dispatch websites.
• Never share your password or verification codes.
• Verify URLs and email domains before clicking links.
• Regularly review loads and account activity.

What to Do If You Think Your Account Is Compromised

1. Email fraud@superdispatch.com immediately.
2. Change your Super Dispatch and email passwords.
3. Review recent loads and account activity.
4. Report any suspicious emails, texts, or calls.

Next Steps

Use the resources below to report fraud or learn more about protecting your account.