Introduction
Maintaining a safe and secure marketplace for shippers and carriers is a top priority at Super Dispatch. This article explains how to report suspected fraud, what information to include, and common warning signs to watch for when working with new or unfamiliar companies.
How to Report Fraud in Carrier TMS or Shipper TMS
You can report suspected fraud directly from within both Carrier TMS and Shipper TMS. Submitting a report alerts our Fraud and Compliance teams and begins an internal review.
Step 1: Open the Load
Log into Carrier TMS or Shipper TMS and navigate to the Loads tab. Open the load associated with the suspicious party.
Step 2: Open the Company Profile
Within the load details, click the Carrier Name or Shipper Name to open their company profile.
Step 3: Report the Carrier or Shipper
From the profile screen, click Report Carrier or Report Shipper. This submits the fraud report and notifies our team.
What to Include in a Fraud Report
You do not need definitive proof to report fraud. Suspicious behavior alone is sufficient. However, providing supporting information helps our team investigate more efficiently.
- Documents: Bills of Lading (BOLs), rate confirmations, dispatch sheets, and invoices.
- Photos or Videos: Inspection photos, damage documentation, or evidence of misleading behavior.
Common Red Flags of Fraudulent Activity
Use the table below to identify common warning signs that may indicate fraudulent or high-risk behavior.
| Red Flag | What It May Indicate |
|---|---|
| No Ratings | New accounts with no reputation or transaction history. |
| Suspicious Ratings | Sudden spikes, repeated wording, or reviews from related entities. |
| Recently Registered Company | Businesses created very recently with limited operational history. |
| Verification Misunderstanding | Assuming a Verified badge guarantees ethical behavior. |
| Off-Platform Inspections | Requests to send inspection photos via email or text instead of the app. |
| Overly Polished Responses | Scripted answers that avoid direct questions about payment or compliance. |
| Repeat Behavior | Companies reappearing under new names after prior reports. |
You can verify carrier registration and authority directly using FMCSA records.
Assisting Law Enforcement
If law enforcement becomes involved, Super Dispatch can provide communication logs, timelines, and submitted documentation to assist with investigations when legally permitted.
Report Fraud or Contact Our Team
If you believe fraud has occurred or need to submit additional information, contact our Fraud team directly.